220-1102 Practice Question: A technician is troubleshooting a Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  Task Manager

  Task Manager can disable startup applications, but does not manage services or boot-time drivers.

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  Event Viewer

  Event Viewer displays logs but does not provide functionality to disable startup items.

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  Performance Monitor

  Performance Monitor is used for tracking system performance over time, not for disabling drivers or services.

Technical deep dive

How to think about this question

The System Configuration utility, commonly accessed via `msconfig`, is the primary built-in Windows tool designed for managing startup processes, including services and startup programs, which is crucial for troubleshooting boot issues. When a Windows 10 workstation fails to boot normally but can enter Safe Mode, it strongly suggests that a non-essential driver or service loaded during a normal boot is causing the conflict. Msconfig provides a 'Services' tab where all services can be viewed, and individual services can be enabled or disabled. Crucially, it also offers a 'Startup' tab (which now often redirects to Task Manager for application management, but msconfig itself still controls other boot-time elements and provides the diagnostic boot options) and, most importantly, the 'General' tab with boot options like 'Diagnostic startup' (loads only basic drivers and services) or 'Selective startup' (allows manual selection of items to load), making it ideal for systematically isolating the problematic component. This systematic approach of disabling items one by one or in groups is exactly what's needed to pinpoint the culprit in a Safe Mode scenario. While Task Manager does have a 'Startup' tab, it primarily manages user-level applications that launch with Windows, not system services or critical drivers that load much earlier in the boot process. Therefore, it lacks the granular control over services and boot configurations that `msconfig` offers. Event Viewer is excellent for reviewing system logs to identify error messages, which can provide clues, but it does not allow for modifying the boot process or disabling services. Performance Monitor is a diagnostic tool for real-time and historical performance data, completely unrelated to disabling startup items. Thus, `msconfig` stands out as the only tool among the options that provides the necessary functionality to control services and startup items for diagnostic booting.

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