220-1102 Practice Question: A technician is troubleshooting a Windows 10 Pro…
This 220-1102 practice question tests your understanding of a technician is troubleshooting a windows 10 pro…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a Windows 10 Pro workstation that is experiencing slow boot times. The technician opens Task Manager and notices that a program called 'LegacyApp' is using a large amount of disk I/O at startup. The technician wants to prevent this program from launching automatically without uninstalling it. However, the program is not listed in the Startup tab of Task Manager. Which built-in Windows tool should the technician use NEXT to identify how the program is configured to start?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
Distractor review
System Configuration (msconfig)
While msconfig can show startup items, it is a legacy tool and does not show scheduled tasks. Task Manager is the preferred tool for startup programs.
Best answer
Task Scheduler
Task Scheduler allows administrators to view and manage scheduled tasks. If 'LegacyApp' starts via a scheduled task, it will be visible here, and the technician can disable it.
Distractor review
Services.msc (Services Console)
If the program is running as a service, it would appear in Services.msc. However, the program is a startup program, not necessarily a service. The technician should check scheduled tasks first.
Distractor review
Registry Editor (regedit)
The registry is a lower-level tool and should not be the first choice. The technician should use a GUI tool like Task Scheduler for efficiency.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
System Configuration (msconfig)
While msconfig can show startup items, it is a legacy tool and does not show scheduled tasks. Task Manager is the preferred tool for startup programs.
- ✗
Services.msc (Services Console)
If the program is running as a service, it would appear in Services.msc. However, the program is a startup program, not necessarily a service. The technician should check scheduled tasks first.
- ✗
Registry Editor (regedit)
The registry is a lower-level tool and should not be the first choice. The technician should use a GUI tool like Task Scheduler for efficiency.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Task Scheduler — If a program is not in the Startup tab of Task Manager, it may be started by a scheduled task, a service, or via the registry. The Task Scheduler is the best tool to check for scheduled tasks that launch the program. Services.msc is for services, but many malware or user-installed programs use the Task Scheduler. System Configuration (msconfig) has a Startup tab but it was deprecated; Task Manager is the modern interface. Registry Editor could be used but is more advanced and not the 'best' next step for a technician.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.