220-1102 Practice Question: A technician is troubleshooting a Windows 10…

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Update the application to the latest version.

  Updating the application is not indicated because the issue is print-specific and other applications work fine.

• ✗

  Disable Data Execution Prevention (DEP) for the application.

  Disabling DEP is a security risk and rarely the solution for a print-related access violation. It should not be the first step.

• ✗

  Change the application compatibility mode to Windows 7.

  Compatibility mode may help with legacy software but is not relevant to a printer driver issue.

Technical deep dive

How to think about this question

The core concept being tested here revolves around troubleshooting application stability issues, specifically 'Access Violation' errors, when interacting with peripheral hardware like printers. An 'Access Violation' (0xc0000005) typically indicates that a program attempted to access a protected memory address that it was not authorized to use. In this scenario, the critical clue is that the error occurs *only* when printing to a *specific* network printer and *only* with *one* application, while other applications print fine to the same printer. This pattern strongly suggests an issue with the interface between the application and the printer, which is primarily managed by the printer driver. A corrupted, outdated, or incorrectly installed printer driver can lead to memory access conflicts when a particular application tries to utilize its specific functions or data structures, causing the application to crash. Reinstalling the driver ensures a fresh, uncorrupted set of files and configurations, often resolving such specific interaction issues. While updating the application (Option B) might seem plausible for general stability, it's less likely to be the first step when the problem is isolated to a printing function with a specific device, as other applications function correctly. Disabling Data Execution Prevention (DEP) (Option C) is a security measure designed to prevent malicious code from executing in non-executable memory regions; disabling it is a last resort and rarely addresses legitimate driver-related access violations. Changing compatibility mode (Option D) is for legacy applications struggling with modern OS features, not typically for issues arising from interaction with a specific peripheral like a printer, especially when other applications work fine. The specificity of the error to a particular print job and printer points directly to the driver as the most probable culprit.

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