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220-1102 Practice Question: That their Windows 10 workstation displays a blue…
This 220-1102 practice question tests your understanding of that their windows 10 workstation displays a blue…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Windows 10 workstation displays a blue screen error containing the text 'PAGE_FAULT_IN_NONPAGED_AREA' after upgrading the RAM from 8GB to 16GB. The technician has already verified that the new RAM modules are compatible and seated correctly. Which of the following should the technician do NEXT to resolve the issue?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Run Windows Memory Diagnostic
Running the built-in memory diagnostic is the most direct way to test for RAM errors that could cause this blue screen. It can confirm whether the new hardware is defective or incompatible.
B
Distractor review
Update the BIOS/UEFI firmware
Updating the BIOS might address compatibility issues with the new RAM, but it is not the first step after verifying physical installation. Memory testing should be performed first to rule out hardware defects.
C
Distractor review
Disable Fast Startup
Disabling Fast Startup is a power management setting that affects boot times, not memory errors. It is unlikely to resolve a PAGE_FAULT_IN_NONPAGED_AREA blue screen.
D
Distractor review
Perform a System Restore
System Restore rolls back system files and settings to a previous state. Since the issue began after a hardware change, reverting software changes will not fix a potential hardware problem with the RAM.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Update the BIOS/UEFI firmware
Updating the BIOS might address compatibility issues with the new RAM, but it is not the first step after verifying physical installation. Memory testing should be performed first to rule out hardware defects.
- ✗
Disable Fast Startup
Disabling Fast Startup is a power management setting that affects boot times, not memory errors. It is unlikely to resolve a PAGE_FAULT_IN_NONPAGED_AREA blue screen.
- ✗
Perform a System Restore
System Restore rolls back system files and settings to a previous state. Since the issue began after a hardware change, reverting software changes will not fix a potential hardware problem with the RAM.
Common exam trap
Common exam trap: OSPF can fail even when IP connectivity looks correct
OSPF neighbour formation depends on matching areas, timers, network type, authentication and passive-interface behaviour. Do not choose an answer only because the devices can ping.
Technical deep dive
How to think about this question
OSPF questions usually test the details that control adjacency and route selection. Read the neighbour state, area, router ID and interface configuration before deciding what is wrong.
KKey Concepts to Remember
- OSPF neighbours must agree on key parameters.
- Router ID selection can affect neighbour relationships and LSDB output.
- OSPF cost influences the preferred path.
- A route can appear in OSPF information but not become the installed route.
TExam Day Tips
- Check area mismatch first when OSPF adjacency fails.
- Review passive interfaces when a network is advertised but no neighbour forms.
- Use show ip ospf neighbor and show ip route clues carefully.
Key takeaway
OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
OSPF neighbours must agree on key parameters.
What is the correct answer to this question?
The correct answer is: Run Windows Memory Diagnostic — The error PAGE_FAULT_IN_NONPAGED_AREA typically indicates a memory or driver issue. Since the RAM upgrade is new and compatibility and seating have been verified, the next logical step is to run Windows Memory Diagnostic (mdsched.exe) to test the memory modules for errors. This can identify faulty RAM or timing issues. Updating the BIOS might help with compatibility but should not be the first step. Disabling Fast Startup is a power management setting and unlikely to resolve a memory-related blue screen. System Restore would revert system files but would not address the hardware change and is not the most direct approach.
What should I do if I get this 220-1102 question wrong?
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related 220-1102 OSPF questions on adjacency and route selection.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.