220-1102 Operational Procedures Practice Question
A technician is supporting a warehouse desktop. The immediate goal is to confirm restore capability before reinstalling an OS. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
A common mix-up: candidates confuse System Restore with a full backup solution, but System Restore only protects system files and settings, not user data, making it unsuitable for confirming restore capability before a destructive OS reinstall.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
backup verification before destructive work
The technician's immediate goal is to confirm that a viable backup exists before performing a destructive OS reinstallation. Backup verification ensures that data can be restored if needed, which is a critical step in operational procedures to prevent data loss. System Restore is not applicable here because it creates restore points for the OS state, not user data, and is not a substitute for a full backup.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups is a Microsoft Management Console snap-in for administering user accounts and group memberships on a system. It has no bearing on validating a backup or preparing for destructive operations; it would only be relevant if the goal were to change a user's permissions or reset a password, which is not the case here.
- ✗
System Restore
Why it's wrong here
System Restore creates snapshots of Windows system files, registry settings, and installed drivers, and it reverts the OS to an earlier state when selected. It cannot recover user data files on a warehouse desktop, nor does it prove that a backup is valid for a destructive procedure, so it fails to satisfy the immediate goal of confirming data safety.
- ✓
backup verification before destructive work
Why this is correct
Backup verification is the process of confirming that a backup is complete, uncorrupted, and restorable before performing destructive tasks such as repartitioning or reimaging a drive. It directly addresses the goal by ensuring data safety; if verification fails, you can halt operations and create a fresh backup, thus preventing irreversible data loss.
- ✗
Event Viewer
Why it's wrong here
Event Viewer is a logging and diagnostic tool that records system, application, and security events, which is useful for post-incident analysis but not for preemptive data protection. It does not check backup integrity or warn you about a missing backup before destructive work, so it is a secondary tool at best for this scenario.
Go deeper
Related to this question
Learn chapter
Backup Verification and Testing
Key term
Full backup
A full backup is a complete copy of all selected data, files, or system state, serving as the foundation for any backup strategy.
Key term
Backup
A backup is a copy of computer data taken and stored separately so that the original data can be restored if it is lost, damaged, or corrupted.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.