220-1102 Software Troubleshooting Practice Question
A technician is supporting a shared training-room workstation. The immediate goal is to reverse a bad driver or system change without wiping user files. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
Candidates often confuse Event Viewer's ability to identify the cause of a problem with its ability to fix it, leading them to choose it over System Restore, which is the actual remediation tool.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System Restore
System Restore (C) is the correct choice because it allows the technician to revert the system to a previous restore point, effectively reversing a bad driver or system change without affecting user files. This tool specifically targets system files, registry settings, and installed drivers while leaving personal data in user profiles intact, making it ideal for shared workstations where preserving user data is critical.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Event Viewer
Why it's wrong here
Event Viewer is a diagnostic tool for reviewing application, security, and system logs, but it does not actively repair or revert a system state. While it can help identify the cause of a failure, it cannot undo recent changes, restore corrupted files, or roll back driver updates. In this scenario, the immediate goal is to return the workstation to a known-good configuration, which requires a restorative action rather than log analysis alone.
- ✓
System Restore
Why this is correct
System Restore directly supports the stated goal by reverting the operating system to a previously captured restore point without affecting user data files. This is the appropriate tool for undoing problematic system changes, such as a bad driver install, a failed update, or accidental registry edits, on a shared training workstation. By choosing a restore point dated before the issue began, the workstation's system files and settings return to a stable state, quickly minimizing downtime.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups is a management console for creating and modifying user accounts and group memberships, but it does not address system stability or configuration issues. While a shared workstation might have problematic user profiles, the immediate goal is not user administration but rather recovering from a system-level failure. This tool offers no mechanism for reverting system changes, so it cannot resolve the underlying problem.
Go deeper
Related to this question
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Key term
Registry
The Windows Registry is a central hierarchical database that stores configuration settings and options for the operating system, hardware, software, and user preferences.
Key term
System Restore
System Restore is a Windows utility that lets you revert your computer's system files, registry settings, and installed programs to a previous state without affecting your personal files.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.