220-1102 Practice Question: ESD stands for Electrostatic Discharge.

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

• ✗

  Local Users and Groups

  Local user management does not directly address the stated issue.

• ✗

  System Restore

  System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.

• ✗

  Event Viewer

  Event Viewer is useful for logs, but this scenario requires a different primary tool or control.

Technical deep dive

How to think about this question

The question specifically asks for the best tool, control, or procedure to protect components during internal repair. This immediately points to physical protection against electrostatic discharge (ESD). An ESD strap and mat are fundamental tools designed to prevent static electricity from building up on a technician's body or tools and then discharging into sensitive electronic components. Such a discharge, even if not immediately destructive, can cause latent damage that leads to intermittent failures or reduced component lifespan. When working inside a computer, especially with delicate parts like RAM, motherboards, or expansion cards, grounding oneself and the workspace is paramount. The ESD strap connects the technician to a ground point, while the mat provides a grounded surface for components and tools, ensuring any static charge is safely dissipated rather than transferred to the hardware. This direct physical protection is precisely what's needed for 'protecting components during internal repair.' In contrast, the other options address different aspects of system management or troubleshooting. Local Users and Groups manages user accounts and permissions, which is a security and access control function, not physical component protection. System Restore is a Windows feature for reverting system files and settings to a previous state, useful for software issues or driver problems, but irrelevant to safeguarding hardware during physical handling. Event Viewer is a logging tool for system events, critical for diagnosing software and hardware errors after they occur, but it offers no preventative physical protection. Therefore, only the ESD strap and mat directly fulfill the requirement of protecting components during hands-on internal repair.

More questions from this exam

Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.

FAQ

Questions learners often ask

Keep practising

More 220-1102 practice questions

• →A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
• →A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
• →A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
• →A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
• →A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
• →A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…