220-1102 Practice Question: A technician is supporting a remote worker laptop

Answer choices

Why each option matters

Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.

Answer analysis

Why the other options are wrong

Understanding why incorrect options are tempting is as important as knowing the correct answer.

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  System Restore

  System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.

• ✗

  Event Viewer

  Event Viewer is useful for logs, but this scenario requires a different primary tool or control.

• ✗

  Local Users and Groups

  Local user management does not directly address the stated issue.

Technical deep dive

How to think about this question

System Restore is a Windows utility that creates restore points, which are snapshots of critical system files, registry settings, installed programs, and driver information. When a bad driver or system change causes instability, System Restore allows a user to revert the system to a previous working state captured by a restore point. This process specifically targets system-level changes, drivers, and applications, leaving user documents, pictures, and other personal files untouched. This makes it an ideal solution for the scenario described, as the goal is to reverse a system change without data loss for the remote worker. It effectively rolls back the system configuration to a point before the problematic change was introduced, often resolving issues like blue screens, application crashes, or device malfunctions caused by recent updates or driver installations. Event Viewer, while crucial for diagnosing problems by reviewing system logs, does not provide a mechanism to reverse changes; it only reports on them. Local Users and Groups is used for managing user accounts and their permissions on a local machine, which is entirely unrelated to system stability issues caused by drivers or system changes. The key distinction is that System Restore is an active remediation tool for system configuration issues, whereas Event Viewer is a diagnostic tool, and Local Users and Groups is an administrative tool for user management. The scenario explicitly asks for a tool to *reverse* a change, which System Restore is designed to do directly and non-destructively to user data.

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