220-1102 System Restore Practice Question
A technician is supporting a remote worker laptop. The immediate goal is to reverse a bad driver or system change without wiping user files. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
Candidates often confuse System Restore with backup tools like File History or Windows Backup, assuming it will delete user files, when in fact it specifically preserves them.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
System Restore
System Restore (Option D) is the correct tool because it reverts system files, registry settings, and installed drivers to a previous restore point without affecting user data files such as documents, pictures, or emails. This makes it ideal for reversing a bad driver or system change on a remote worker's laptop while preserving personal files.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Event Viewer
Why it's wrong here
Event Viewer only displays logged system, application and security events; it cannot roll back a driver or undo a system change. It is genuinely useful for diagnosing which driver or update caused the failure, but reversing that change without wiping user files requires System Restore or Device Manager rollback.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups manages accounts and group membership; it cannot roll back drivers or system changes. System Restore reverses a bad driver or update while preserving user files, which is the stated goal. Local Users and Groups would be correct when the task is creating or restricting a local account.
- ✓
System Restore
Why this is correct
System Restore reverts registry, driver and system-file changes to an earlier restore point while leaving user documents and personal files untouched. That directly meets the goal of undoing a bad driver or system change without wiping user data or reinstalling Windows.
Go deeper
Related to this question
Learn chapter
Data Destruction and Disposal
Key term
System Restore
System Restore is a Windows utility that lets you revert your computer's system files, registry settings, and installed programs to a previous state without affecting your personal files.
Key term
Registry
The Windows Registry is a central hierarchical database that stores configuration settings and options for the operating system, hardware, software, and user preferences.
About these practice questions
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Same concept, more angles
1 more way this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A technician is supporting a shared training-room workstation. The immediate goal is to reverse a bad driver or system change without wiping user files. Which tool, control, or procedure is the best fit?
hard- B.Event Viewer
- ✓ C.System Restore
- D.Local Users and Groups
Why C: System Restore (C) is the correct choice because it allows the technician to revert the system to a previous restore point, effectively reversing a bad driver or system change without affecting user files. This tool specifically targets system files, registry settings, and installed drivers while leaving personal data in user profiles intact, making it ideal for shared workstations where preserving user data is critical.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.