220-1102 Operational Procedures Practice Question
A technician is supporting a finance laptop. The immediate goal is to replace business hardware with controlled risk. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
Candidates often confuse reactive recovery tools (like System Restore or Event Viewer) with proactive risk management procedures, assuming any tool that can 'fix' a problem is sufficient for controlling risk during a planned change.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
change approval and rollback plan
A change approval and rollback plan is the best fit because it directly addresses the goal of replacing business hardware with controlled risk. This operational procedure ensures that any hardware change is reviewed, authorized, and includes a predefined rollback strategy to revert to the original state if the replacement fails or causes issues, minimizing disruption to the finance laptop's critical operations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
change approval and rollback plan
Why this is correct
A change approval and rollback plan ensures that any modification to the finance laptop is reviewed before implementation and can be systematically undone if it fails. This directly addresses the operational goal of replacing or altering a system component while minimizing downtime and compliance risk, making it the appropriate primary control.
- ✗
System Restore
Why it's wrong here
System Restore creates snapshots of Windows system files and registry settings, allowing restoration to a previous point, but it does not provide a formal pre-change approval workflow or a rollback plan for hardware or application changes. It is a reactive recovery utility, not a proactive change-management process, so it is insufficient for this scenario.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups is a Microsoft Management Console snap-in for managing user accounts and group memberships on a workstation. It has no bearing on approving system changes or creating a rollback plan for the finance laptop, so it is unrelated to the stated goal.
- ✗
Event Viewer
Why it's wrong here
Event Viewer is used to inspect application, security, and system logs to diagnose issues after they occur. While it can verify what changed or why a change failed, it does not provide an approval mechanism or a rollback strategy, making it a diagnostic aid rather than the primary solution.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.