220-1102 tracert/traceroute uses ICMP echo requests. Practice Question
A technician is supporting a finance laptop. The immediate goal is to identify where network path latency or failure begins. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
The trap here is that candidates might confuse Event Viewer (which logs local errors) with a network diagnostic tool, or assume System Restore can fix network issues, when in fact only tracert/traceroute can map the network path and identify where latency or failure begins.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
tracert/traceroute
Tracert (Windows) or traceroute (Linux/macOS) is the correct tool because it sends ICMP Echo Request packets (Windows) or UDP packets (Linux) with incrementing TTL values to map each hop along the network path. This allows the technician to pinpoint exactly where latency spikes or packet loss begins, which is essential for diagnosing network path issues on a finance laptop.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
tracert/traceroute
Why this is correct
tracert/traceroute is the immediate choice because it maps the actual network path between the laptop and the destination, revealing each intermediate router hop, latency, and packet loss. For a finance laptop, this is essential when identifying a connectivity bottleneck or outage to a trading or transaction server. The tool directly answers the goal of 'identifying 2' — likely meaning the two failing or high-latency hops along the route.
- ✗
Event Viewer
Why it's wrong here
Event Viewer is a centralized logging console for application, security, and system events, but it does not actively probe the network or trace a route. While it can show past errors like TCP/IP resets or DNS failures, it cannot reveal the current path packets take or which intermediate router is dropping traffic. Thus, it fails to meet the immediate goal of identifying network hops.
- ✗
System Restore
Why it's wrong here
System Restore is a Windows recovery feature that reverts system files, registry keys, and installed programs to a earlier restore point. It is not a network diagnostic and has zero visibility into routing or connectivity paths. Even if a recent change broke network settings, System Restore would only potentially reverse that change after the fact, not help identify the two specific problematic hops in real time.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups is an administrative tool for managing user accounts, groups, and permissions on the local machine. It has no function in network layer troubleshooting and cannot trace traffic routes or interface with packet forwarding. Therefore, it is completely orthogonal to the goal of identifying network path issues.
Go deeper
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Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
macOS
macOS is the operating system that powers Apple's Mac computers, providing a graphical interface, system management, and security features for users and IT professionals.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.