220-1102 Software Troubleshooting Practice Question
A technician is supporting a clinic workstation. The immediate goal is to recover after a newly installed device driver causes instability. Which tool, control, or procedure is the best fit?
⚠ Common exam trap
Many candidates confuse driver rollback with System Restore, but driver rollback is a targeted, driver-specific recovery tool that does not affect system files or user data, making it the precise solution for driver-induced instability.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
driver rollback
Driver rollback is the best fit because it reverts the system to the previous driver version that was working before the newly installed driver caused instability. This tool is accessed via Device Manager and directly addresses the immediate goal of recovering from a driver-induced crash or boot failure without requiring system restore or reinstallation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Local Users and Groups
Why it's wrong here
Local Users and Groups manages accounts and group membership, so it cannot roll back a driver or restore system stability. It is tempting because it is a familiar administrative console, but the correct fit is Device Manager's roll back driver option or System Restore to revert the newly installed driver.
- ✓
driver rollback
Why this is correct
Driver rollback reverts to the previously installed driver version, directly removing the newly installed driver that caused instability. It is faster and more targeted than System Restore, which reverts unrelated system state, and avoids the downtime of reinstalling the device or operating system.
- ✗
Event Viewer
Why it's wrong here
Event Viewer only records the driver failure in logs; it cannot roll the system back, so instability persists. It is tempting because it is the correct tool for diagnosing which driver or service failed, and would be the right choice when the goal is investigation rather than recovery.
- ✗
System Restore
Why it's wrong here
System Restore is useful for reversing certain Windows changes but is not the best fit for this specific goal.
Go deeper
Related to this question
Learn chapter
Linux File System Structure
Key term
Device Manager
Device Manager is a built-in Windows tool that shows you all the hardware connected to your computer and lets you manage the drivers that make that hardware work.
Key term
Driver rollback
Driver rollback is a Windows tool that reverts a device driver to its previous version to fix problems caused by a recent driver update.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.