220-1102 Operating Systems Practice Question
A technician needs to remotely manage a Windows 10 computer that is on the same local network. Which of the following built-in tools allows the technician to view and control the user's desktop?
⚠ Common exam trap
Candidates often confuse Remote Assistance with Remote Desktop Connection, but Remote Assistance requires an invitation and is intended for collaborative support, whereas Remote Desktop Connection allows independent administrative access.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Remote Desktop Connection
Remote Desktop Connection (RDP) is the correct tool because it is a built-in Windows feature that allows a technician to connect to and fully control the desktop of a remote Windows 10 computer over a local network. RDP uses the Remote Desktop Protocol (TCP 3389) to transmit screen updates, keyboard, and mouse input, providing a graphical interface for remote management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Remote Desktop Connection
Why this is correct
Remote Desktop Connection is the correct tool for remote administrative management because it uses the Remote Desktop Protocol (RDP) over TCP port 3389 to deliver the full Windows 10 graphical desktop to the administrator's screen. It supports Network Level Authentication (NLA), session-based isolation, and allows the administrator to log in with their own credentials for direct, unattended control — exactly what is needed for managing a remote machine on the same network.
- ✗
Telnet
Why it's wrong here
Telnet is wrong because it provides only a raw, text-based command-line session with no graphical desktop rendering. It transmits all data, including credentials, in cleartext, making it insecure even on a trusted LAN, and modern Windows 10 systems do not include a Telnet server by default. Telnet cannot display the Windows UI or perform GUI-based administrative tasks, so it is unsuitable for full remote desktop management.
- ✗
SSH
Why it's wrong here
SSH is wrong because, although it is encrypted and commonly used for remote administration, it natively gives a command-line shell (and optionally port forwarding or SFTP), not a graphical Windows desktop view. While OpenSSH can be installed on Windows 10, it does not provide the desktop experience or session functionality of RDP, and typical SSH use is for text-based commands and automated scripts rather than direct GUI management.
- ✗
Remote Assistance
Why it's wrong here
Remote Assistance is wrong because it is a collaborative, user-initiated support model rather than an administrative remote-control tool. The remote user must explicitly send an invitation (via Microsoft Teams, Quick Assist, or a saved file) and remain present to grant control, which makes it unsuitable for unattended management. It is designed for a technician to watch and guide the user in real time, not for the administrator to log in independently and manage the computer as with RDP.
Go deeper
Related to this question
Learn chapter
Remote Desktop Protocol (RDP)
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
TCP
TCP is a connection-oriented transport layer protocol that ensures reliable, ordered, and error-checked delivery of data between applications over IP networks.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.