220-1102 Operational Procedures Practice Question
A technician has received approval from the Change Advisory Board (CAB) to upgrade the operating system on 100 company workstations from Windows 10 21H2 to 22H2. The technician first performs the upgrade on a pilot group of five workstations. After the pilot, two of the five workstations are experiencing application compatibility issues. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
Many exam-takers assume a 40% failure rate is acceptable or that fixing issues locally is sufficient, but CompTIA emphasizes that any deviation from the approved change plan must be reported to the CAB for re-evaluation, not handled unilaterally.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Halt the rollout and report the issues to the CAB for further guidance
Change management best practices require that any issues identified during a pilot phase must be reported to the Change Advisory Board (CAB) before proceeding. The CAB approved the change based on the initial risk assessment, and the pilot revealed a 40% failure rate (2 out of 5) due to application compatibility issues, which constitutes a significant deviation from the expected outcome. Halting the rollout and reporting back allows the CAB to reassess the change, potentially requiring additional testing, remediation, or a revised rollback plan before the full deployment of 100 workstations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Proceed with the full rollout because only two out of five workstations had issues
Why it's wrong here
Proceeding with a full rollout after a pilot revealed failures on two of five workstations directly violates change management principles; the pilot's purpose is to identify such risks before broad deployment. Known defects indicate the change is not yet fit for production, and continuing without a root-cause analysis or a revised plan approved by the CAB could propagate the same application failures across the entire environment. The technician must not prioritize rollout speed over the established governance and testing gates.
- ✓
Halt the rollout and report the issues to the CAB for further guidance
Why this is correct
The CAB should be informed of any problems encountered during the pilot. The technician should pause, document the issues, and request input from the CAB on whether to adjust the change, fix the issues, or roll back.
- ✗
Fix the application issues on the two workstations and continue with the rollout
Why it's wrong here
Taking unilateral corrective action by fixing the two workstations and then continuing the rollout bypasses the change management process; any deviation from the approved change plan, even a technical fix, requires CAB evaluation. The issues observed may stem from deeper compatibility or configuration problems that could affect other workstations once the deployment expands. Without reporting to the CAB and obtaining approval for a revised implementation or rollback strategy, the technician risks creating undocumented and uncontrolled changes in the environment.
- ✗
Modify the change request to exclude the two problematic workstation models and proceed with the rest
Why it's wrong here
Altering the approved change request to exclude specific workstation models is a scope change that only the CAB can authorize; a technician lacks the authority to redefine the boundaries of a change after approval. Excluding models may leave critical systems unpatched or create inconsistencies in the infrastructure, and the original approval was based on the assumption that all target systems would be updated. Any scope modification must be formally submitted for CAB review, not decided unilaterally.
Go deeper
Related to this question
Learn chapter
Standard Operating Procedures (SOPs)
Key term
Windows
Windows is a family of operating systems developed by Microsoft that manages computer hardware and software, providing a graphical user interface for users to interact with their devices.
Key term
Operating system
An operating system (OS) is the core software that manages a computer's hardware and software resources, providing common services for computer programs.
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Same concept, more angles
1 more way this is tested on 220-1102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A technician has a change request approved by the Change Advisory Board (CAB) to upgrade the operating system on 50 company workstations. The technician has tested the upgrade on a pilot group of five workstations with no issues. According to change management best practices, what is the NEXT step the technician should take?
easy- A.Deploy the upgrade immediately to all remaining workstations
- ✓ B.Schedule the upgrade during a maintenance window
- C.Document the outcome of the pilot test
- D.Create a rollback plan for the upgrade
Why B: After successful pilot testing, the next step per change management best practices is to schedule the upgrade during a maintenance window. This ensures minimal disruption to users and allows for proper communication, rollback planning, and resource allocation before deploying to the remaining 45 workstations.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.