220-1102 Operational Procedures Practice Question
A technician is preparing a change request to upgrade the RAM in five office workstations from 8 GB to 16 GB. Which of the following elements is MOST important to include in the change request to ensure it is properly evaluated and approved?
⚠ Common exam trap
The trap here is that candidates often focus on technical details like RAM specifications or cost, but CompTIA tests the understanding that change management prioritizes the business justification and scope over implementation specifics during the approval process.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The purpose and scope of the change
The purpose and scope of the change are the most critical elements for a change request to be properly evaluated and approved. They define why the upgrade is needed (e.g., to improve performance for memory-intensive applications) and which workstations are affected, allowing the change advisory board (CAB) to assess the risk, impact, and alignment with business objectives. Without a clear purpose and scope, the change cannot be effectively reviewed or prioritized.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The brand and model of the new RAM modules
Why it's wrong here
Including the brand and model of the RAM is useful for verifying compatibility (e.g., DDR4 vs. DDR5, ECC vs. non-ECC), but a change request is not a purchase order or parts list. The CAB evaluates the change's business justification, impact, and risk—not the specific DIMM manufacturer. If the exact part is needed, it belongs in the implementation plan or work order, not as a primary field in the request. Overemphasizing part numbers distracts from the strategic question: why is this change necessary and what systems will it affect?
- ✗
The cost of the RAM and installation labor
Why it's wrong here
Cost is a relevant business metric, but it is not the core of a change request. The CAB reviews the change's purpose, scope, and potential impact on system availability or performance, while procurement and finance handle budget separately. Listing labor and hardware costs helps with financial approval, but it does not justify the change or define which workstations are involved. In fact, a change request can be approved with zero cost details if the change is internal labor; thus cost alone is insufficient and secondary to the rationale.
- ✓
The purpose and scope of the change
Why this is correct
The purpose and scope are the most critical elements because they define why the change is being made and exactly which systems will be affected. Purpose articulates the business or technical goal—such as resolving memory pressure in memory-intensive applications—while scope lists the five specific workstations, making the change measurable and testable. Without this information, the CAB cannot assess risk, plan a rollback, or determine whether the change is necessary. It is the foundation on which every other change-management decision is built, so it must be explicitly and clearly stated.
- ✗
The name and contact information of the technician performing the upgrade
Why it's wrong here
The technician's name and contact are operational details that belong in the implementation schedule or work order, not in the change request used for approval. The CAB is concerned with the change itself—its reason, boundaries, and potential impact—not which individual will execute it. Including personally identifiable information in a change request can also create unnecessary confidentiality issues if the request is widely shared. Additionally, personnel can change during a project, so embedding a technician's name would make the request quickly outdated without affecting the change's validity.
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Written by Johnson Ajibi, MSc IT Security
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