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220-1102 Practice Question: A technician is preparing a change request to…
This 220-1102 practice question tests your understanding of a technician is preparing a change request to…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: a backout plan defines steps to revert a system to its pre-change state.. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is preparing a change request to upgrade the operating system on a file server that is currently running Windows Server 2016 to Windows Server 2022. Which of the following elements is MOST important to include in the change request to minimize the risk of a failed implementation?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
A list of all users who access the file server
While notifying users is a good communication practice, it does not directly reduce the risk of the change itself failing. A backout plan is more critical for risk mitigation.
B
Best answer
A detailed backout plan
A backout plan defines the steps to restore the server to its pre-change state. It is essential for minimizing risk because it provides a clear recovery path in case the upgrade fails.
C
Distractor review
The results of a successful test in a lab environment
Testing in a lab is valuable and should be done before the change, but the change request itself must include a backout plan as a safety net. The test results help justify the change but do not directly mitigate risk during implementation.
D
Distractor review
The approval signature from the Change Advisory Board (CAB)
CAB approval is a required step for many changes, but it is part of the authorization process, not a risk mitigation element. A backout plan is the key component that reduces the impact of potential failure.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
A list of all users who access the file server
While notifying users is a good communication practice, it does not directly reduce the risk of the change itself failing. A backout plan is more critical for risk mitigation.
- ✗
The results of a successful test in a lab environment
Testing in a lab is valuable and should be done before the change, but the change request itself must include a backout plan as a safety net. The test results help justify the change but do not directly mitigate risk during implementation.
- ✗
The approval signature from the Change Advisory Board (CAB)
CAB approval is a required step for many changes, but it is part of the authorization process, not a risk mitigation element. A backout plan is the key component that reduces the impact of potential failure.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates often confuse preparation and authorization steps with direct risk mitigation, making 'The results of a successful test in a lab environment' or 'The approval signature from the Change Advisory Board (CAB)' tempting.
Technical deep dive
How to think about this question
A backout plan, also known as a rollback plan, is a critical component of any change management process, especially for significant system upgrades like an operating system migration on a production server. Mechanically, it details the precise, step-by-step instructions to reverse the changes made during an implementation and restore the system to its original, pre-change state. This includes identifying the exact configuration files, data, or system images that need to be restored, the order of operations, and the tools required to perform the rollback. In the scenario of upgrading a Windows Server 2016 file server to Windows Server 2022, a backout plan would typically involve steps like restoring a full system backup taken just before the upgrade attempt, reverting virtual machine snapshots, or reinstalling the original operating system and restoring data from a backup. Its importance lies in providing a safety net, ensuring that if the upgrade fails due to unforeseen compatibility issues, driver problems, or application malfunctions, the server can be quickly brought back online in a known working state, minimizing downtime and data loss. Without a clear backout plan, a failed upgrade could lead to extended outages and potentially unrecoverable system states, making it the most crucial element for risk mitigation during the implementation phase itself.
KKey Concepts to Remember
- A backout plan defines steps to revert a system to its pre-change state.
- It is crucial for minimizing downtime and data loss in case of change failure.
- Backout plans are a core component of IT change management processes.
- It acts as a safety net, providing a recovery path for failed implementations.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
A backout plan defines steps to revert a system to its pre-change state.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
A backout plan defines steps to revert a system to its pre-change state.
What is the correct answer to this question?
The correct answer is: A detailed backout plan — Change management best practices emphasize including a detailed backout plan in every change request. This plan outlines the specific steps to revert the server to its original state if the upgrade fails or causes unforeseen issues. While testing in a lab, notifying users, and obtaining CAB approval are all important parts of the change management process, the backout plan is the single most critical element for risk mitigation because it ensures a safe recovery path. Without a backout plan, an unsuccessful change could lead to prolonged downtime or data loss.
What should I do if I get this 220-1102 question wrong?
Review a backout plan defines steps to revert a system to its pre-change state., then practise related 220-1102 questions on the same topic to reinforce the concept.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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