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A user reports that their Windows 10 computer is running slowly and they see a 'Low memory' message when opening applications. What should the technician check first to diagnose the issue?
Option C is correct because the 'Low memory' warning and slow performance when opening applications directly indicate that the system is running out of available RAM. The first step in diagnosing this issue is to check RAM usage in Task Manager (Performance tab) to see if memory …Read full explanation
A technician needs to dual-boot Windows 10 and a Linux distribution on a UEFI-based system. Which partition style is required for the boot drive?
GPT (GUID Partition Table) is required for UEFI-based systems because UEFI firmware mandates GPT for booting in native mode, as it supports the EFI System Partition (ESP) and provides features like Secure Boot. MBR (Master Boot Record) is limited to legacy BIOS boot and cannot be…Read full explanation
A helpdesk technician receives a call from a user who reports that their antivirus software is disabled and cannot be re-enabled. Additionally, the user's files have been renamed with a '.encrypted' extension. Which type of malware is most likely responsible?
C is correct because ransomware is a type of malware that encrypts the user's files, appending a '.encrypted' extension, and often disables security software like antivirus to prevent removal or remediation. The symptoms of files being renamed with '.encrypted' and the inability …Read full explanation
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