220-1102 Operational Procedures Practice Question
A technician is implementing a scheduled change to upgrade a critical application server. The change was approved by the Change Advisory Board (CAB) expecting a 30-minute outage. During the implementation, the technician realizes the actual outage will be closer to two hours due to unexpected data migration steps. According to change management best practices, what should the technician do FIRST?
⚠ Common exam trap
Test-takers frequently confuse 'notify after completion' (Option B) with proper communication, but change management requires stopping the change first to prevent unapproved risk escalation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Stop the change and notify the CAB for reassessment
Change management best practices require that any deviation from the approved change plan—especially one that extends the outage window from 30 minutes to 2 hours—must be immediately halted and reassessed by the CAB. Proceeding without re-approval violates the defined scope and risk tolerance, potentially causing unacceptable business impact. The technician must stop work and notify the CAB to obtain a new authorization before continuing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Proceed with the change and document the deviation after completion
Why it's wrong here
Proceeding without authorization bypasses the change advisory board's (CAB) risk assessment. Documenting the deviation post-hoc does not retroactively validate the risk exposure, and if the change fails, there is no approved rollback plan. This violates change management policy that requires explicit approval before implementation for a scheduled change.
- ✗
Complete the change and notify the CAB immediately
Why it's wrong here
Completing the implementation before CAB notification still executes an unapproved change. The CAB cannot perform a pre-implementation risk assessment after the fact, and any rollback or mitigation steps would be initiated without their input. The proper action is to stop the change pending reassessment, not to finish it and inform the CAB retroactively.
- ✓
Stop the change and notify the CAB for reassessment
Why this is correct
Stopping the change prevents unauthorized modifications from being applied to the production environment. Notifying the CAB allows the board to reassess risks, approve a revised plan, or authorize a rollback, ensuring all changes remain within approved scope. This adheres to change management frameworks such as ITIL, which require changes to be assessed and approved before implementation.
- ✗
Continue the change but extend the maintenance window without approval
Why it's wrong here
Extending the maintenance window without CAB approval creates an unapproved schedule change, potentially conflicting with other planned changes or business operations. The extended downtime is not covered by the original approval, and the change still proceeds without the required risk reassessment for the new timeline. This violates the change management process and may lead to cascading incidents.
Go deeper
Related to this question
Learn chapter
Windows Services Management
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
Key term
Authorization
Authorization determines what an authenticated user is allowed to do within a system, such as accessing files, running programs, or changing settings.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.