220-1102 Operational Procedures Practice Question
A technician is implementing a scheduled change to replace a server's power supply. The change was approved by the Change Advisory Board (CAB) with a 30-minute maintenance window. During the replacement, the technician discovers that the new power supply's connector is incompatible with the server motherboard. The technician has a compatible adapter available, but using the adapter was not part of the approved change plan. According to change management best practices, what should the technician do FIRST?
⚠ Common exam trap
Test-takers frequently assume a 'quick fix' with an available adapter is acceptable because it solves the immediate problem, but CompTIA tests the principle that any unapproved deviation from the change plan must go back through the CAB, regardless of how trivial the workaround appears.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Contact the CAB to request approval for using the adapter
Change management best practices require that any deviation from the approved change plan—even a seemingly minor workaround like using an adapter—must be re-approved by the Change Advisory Board (CAB) before implementation. The technician discovered an incompatibility that was not anticipated in the original plan, and proceeding without authorization could introduce unforeseen risks (e.g., electrical issues, thermal constraints, or future maintenance complications). Contacting the CAB first ensures the change remains controlled and documented, preserving the integrity of the change management process.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the adapter to complete the replacement and document the change after
Why it's wrong here
Using the adapter without CAB approval is an unauthorized deviation from the approved change plan, even if the technician documents it afterward. The adapter introduces a new component and potential risks (e.g., compatibility, thermal, or power) that the CAB never assessed, so completing the replacement this way bypasses the governance process. Post-change documentation does not retroactively legitimize an unapproved change, and in regulated or audited environments this could trigger compliance findings and require formal incident review.
- ✓
Contact the CAB to request approval for using the adapter
Why this is correct
Contacting the CAB is the correct response because the adapter is a material change to the approved implementation plan, and the maintenance window is still open. The technician should escalate the unexpected hardware requirement to the CAB, provide details on the adapter and why it is needed, and request emergency change approval. This respects the change management process by letting the CAB perform a risk assessment and formally authorize the deviation, which is faster and safer than proceeding without approval or abandoning the change.
- ✗
Immediately implement the rollback procedure as defined in the change plan
Why it's wrong here
Rolling back immediately is premature because the change has not failed; a hardware adapter is a viable workaround that may allow the server replacement to complete successfully within the original scope. Rollback procedures are intended for situations where the change cannot be completed as planned, but here the technician has not yet exhausted reasonable corrective options, and initiating rollback carries its own operational risk and downtime. Furthermore, depending on the change plan, even the rollback may require CAB approval or notification, so it should not be the first action when an approval-based alternative exists.
- ✗
Extend the maintenance window and complete the replacement without the adapter
Why it's wrong here
Extending the maintenance window unilaterally is itself a deviation from the approved schedule and typically requires CAB approval, so doing so without authorization violates change management policy. More importantly, the adapter is a necessary component for the replacement, so extending the window while proceeding without the adapter does not address the actual blocker and would likely cause the change to fail or leave the server in an unsupported configuration. The correct path is to request approval for the adapter, not to change the schedule or modify the technical approach on the technician's own authority.
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Key term
Authorization
Authorization determines what an authenticated user is allowed to do within a system, such as accessing files, running programs, or changing settings.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.