220-1102 Operational Procedures Practice Question
A technician is implementing a change to deploy a new software update to all workstations. The change has been approved by the Change Advisory Board (CAB). During the rollout, the technician discovers that several workstations are not compatible and the update fails. According to change management best practices, what should the technician do NEXT?
⚠ Common exam trap
Many candidates think they can 'fix' the problem themselves (reimage, skip, or assess) without realizing that change management requires stopping the rollout and escalating to the CAB for any deviation from the approved plan.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Stop the rollout and inform the CAB
Change management best practices require that when an approved change encounters unexpected issues during rollout, the technician should stop the rollout and inform the Change Advisory Board (CAB). The CAB must be notified so they can reassess the change, evaluate the impact of the incompatibility, and decide on a revised plan—such as updating the rollback plan, adjusting the scope, or approving a new remediation approach. Continuing without CAB input violates the change control process and could lead to unapproved deviations, security risks, or operational disruptions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reimage the incompatible workstations
Why it's wrong here
Reimaging the incompatible workstations is an unapproved, high-impact remediation that bypasses the change management process. It treats the symptom rather than addressing the root cause, such as a missing driver, hardware limitation, or application dependency that the software update requires. Imaging also destroys any diagnostic data and may escalate the outage, so it should never be performed without CAB approval and a documented rollback plan.
- ✗
Continue the rollout and skip the incompatible workstations
Why it's wrong here
Continuing the rollout while simply skipping incompatible machines leaves those endpoints in an undocumented, non-compliant state and creates configuration drift. A known exception must be formally assessed and approved by the CAB, not unilaterally disregarded by a technician or rollout team. Halting the deployment and reporting the failed installations is the required first step, because the change plan no longer matches the production environment.
- ✓
Stop the rollout and inform the CAB
Why this is correct
Stopping the rollout is the correct first response because it immediately prevents further systems from receiving an update that has demonstrated compatibility failures. Informing the CAB gives the authorized body the information needed to formally evaluate the failure, decide whether to revise, remediate, or roll back the change, and approve any deviation from the original plan. This aligns with the change management workflow: any unexpected result triggers a halt and escalation, not local improvisation.
- ✗
Perform a risk assessment on the incompatible workstations
Why it's wrong here
Performing a risk assessment on the incompatible workstations is not the immediate action required, because risk evaluation is the CAB’s responsibility when a change fails. A technician cannot unilaterally determine the business impact or decide whether to proceed with a known defect; the CAB must be notified before additional analysis occurs. Furthermore, a risk assessment alone does not stop the rollout, so more systems could be impacted while the analysis is still being done.
Go deeper
Related to this question
Learn chapter
Change Management Process
Key term
Security
Security in IT is the practice of protecting systems, networks, and data from unauthorized access, damage, or theft.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
About these practice questions
One of 925 original 220-1102 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.