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220-1102 Practice Question: A technician is following the CompTIA A+…
This 220-1102 practice question tests your understanding of a technician is following the comptia a+…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. A key principle to apply: step 4 of the CompTIA A+ troubleshooting methodology is 'Establish a plan of action to resolve the problem and implement the solution.'. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is following the CompTIA A+ troubleshooting methodology to resolve a network connectivity issue. After testing the theory and determining a probable cause, what is the NEXT step the technician should perform?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Establish a plan of action to resolve the problem and implement the solution
This is step four in the methodology, directly following the theory test.
B
Distractor review
Verify full system functionality
Verification occurs after the solution is implemented, not after testing the theory.
C
Distractor review
Document findings, actions, and outcomes
Documentation is the final step, after verifying functionality.
D
Distractor review
Implement preventative measures
Preventative measures are part of step five (verification), not immediately after theory testing.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Verify full system functionality
Verification occurs after the solution is implemented, not after testing the theory.
- ✗
Document findings, actions, and outcomes
Documentation is the final step, after verifying functionality.
- ✗
Implement preventative measures
Preventative measures are part of step five (verification), not immediately after theory testing.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Candidates often jump to verifying functionality (B) too soon, mistaking identifying a cause for having already implemented a solution.
Technical deep dive
How to think about this question
The CompTIA A+ troubleshooting methodology provides a structured, six-step approach to resolving technical issues efficiently. After a technician has successfully identified a probable cause for a problem and tested that theory to confirm its validity (which is step three of the methodology), the immediate next action is to establish a comprehensive plan of action to resolve the problem and then implement that solution. This crucial step, step four, involves more than just applying a fix; it requires careful consideration of the potential impact of the proposed solution, identifying any necessary tools or resources, and outlining a structured sequence of steps to ensure the problem is resolved effectively without introducing new complications or causing further system instability. For instance, if the probable cause of a network connectivity issue is a faulty network card, the plan would detail how to safely replace the card, install drivers, and configure network settings. This methodical planning and implementation phase is essential for minimizing downtime and ensuring a successful resolution. It acts as a bridge between understanding the problem and confirming its resolution. The other options represent later stages in the troubleshooting process. Verifying full system functionality (Option B) is step five, which occurs *after* the solution has been implemented to confirm that the fix worked and didn't create new issues. Implementing preventative measures (Option D) is typically part of or immediately follows step five, aimed at preventing the problem from recurring. Documentation of findings, actions, and outcomes (Option C) is the final step, step six, summarizing the entire troubleshooting process for future reference. Therefore, formulating and executing the plan is the direct and logical progression from a confirmed probable cause.
KKey Concepts to Remember
- Step 4 of the CompTIA A+ troubleshooting methodology is 'Establish a plan of action to resolve the problem and implement the solution.'
- This step involves planning the solution, considering potential impacts, and gathering necessary resources.
- Implementation follows the plan, aiming to correct the identified probable cause.
- It directly precedes verifying full system functionality and implementing preventative measures.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Step 4 of the CompTIA A+ troubleshooting methodology is 'Establish a plan of action to resolve the problem and implement the solution.'
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Step 4 of the CompTIA A+ troubleshooting methodology is 'Establish a plan of action to resolve the problem and implement the solution.'
What is the correct answer to this question?
The correct answer is: Establish a plan of action to resolve the problem and implement the solution — The CompTIA A+ troubleshooting methodology specifies the following steps: 1) Identify the problem, 2) Establish a theory of probable cause, 3) Test the theory to determine cause, 4) Establish a plan of action to resolve the problem and implement the solution, 5) Verify full system functionality and implement preventative measures, 6) Document findings, actions, and outcomes. Therefore, after testing the theory, the next step is to establish a plan of action.
What should I do if I get this 220-1102 question wrong?
Review step 4 of the CompTIA A+ troubleshooting methodology is 'Establish a plan of action to resolve the problem and implement the solution.', then practise related 220-1102 questions on the same topic to reinforce the concept.
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- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
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