220-1102 Operational Procedures Practice Question
A technician is documenting a change to replace a failed hard drive in a server. The change was approved as a standard change. After the replacement, the server reboots and is online. The technician tests connectivity and verifies data integrity. According to change management best practices, what should the technician do next?
⚠ Common exam trap
Test-takers frequently assume a standard change is so routine that no documentation is needed after completion, but CompTIA emphasizes that all changes—even standard ones—must be fully documented and closed properly to maintain a reliable change management process.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update the change request with the results and close it
After completing a standard change, the technician must document the results—including verification of connectivity and data integrity—and then formally close the change request. This ensures an accurate audit trail, supports compliance with change management policies, and allows the change to be reviewed if issues arise later. Simply closing without updating would leave the record incomplete and violate best practices.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Close the change request immediately
Why it's wrong here
Closing the change request immediately, without first updating it, leaves no record of what was done, which replacement part was used, or whether the server is fully recovered. This violates change management best practices because the documentation is the only evidence that the change was properly performed, and its absence makes it impossible to troubleshoot later or to demonstrate compliance during an audit.
- ✓
Update the change request with the results and close it
Why this is correct
After replacing the failed hard drive, you must record the actual outcome in the change request—including the replacement drive's model and firmware, any deviations from the original plan, and verification that the RAID array or logical volume has fully rebuilt and the server is operating normally. This documentation creates an accurate audit trail, and only then should you close the request to formally complete the change process and trigger any post-change review.
- ✗
Send an email to all users
Why it's wrong here
Sending an email to all users is not a standard step in the change management process for a hardware replacement unless the change caused user-visible downtime or requires users to take action. In this scenario, the drive swap likely occurred within a maintenance window and had no impact on end users, so a broadcast would be unnecessary noise; instead, notify only the relevant support staff and stakeholders via the change communication plan.
- ✗
Create a backout plan
Why it's wrong here
A backout plan is a predefined set of steps to revert a change if it fails, and it must be created during the planning phase—before any work is performed. Since the failed drive has already been replaced and the change is complete, creating a backout plan now is meaningless because there is nothing left to plan for; the correct action is to document the successful result and close the request.
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Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
Key term
Audit trail
An audit trail is a chronological record of events, changes, or activities in a system that provides evidence of who did what, when, and from where.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.