220-1102 Operational Procedures Practice Question
A technician is documenting a change that replaced a failed hard drive in a server. The change was approved as an emergency change due to a critical data outage. After the replacement, the server is back online and data integrity is verified. According to change management best practices, what documentation step should the technician complete within a specified timeframe?
⚠ Common exam trap
Candidates often think sending an email to the CAB (Option C) fulfills the documentation requirement, but the formal step is the post-implementation review, which is a documented process, not an informal notification.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Complete a post-implementation review within the agreed timeframe
Change management best practices require a post-implementation review (PIR) for emergency changes to document the outcome, verify that the change met its objectives, and capture lessons learned. The technician must complete this review within the agreed timeframe specified in the change policy, ensuring proper closure and audit trail for the emergency change.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Close the change request immediately without additional documentation
Why it's wrong here
Even for an emergency replacement of a failed hard drive, the change record must capture the service-impacting issue, the implementation steps, and the verification of successful operation. Immediately closing the request without a post-implementation review bypasses the requirement to confirm the new drive is functioning properly (e.g., SMART health, RAID rebuild status) and to record any follow-up actions. This violates change management policy and leaves the audit trail incomplete.
- ✓
Complete a post-implementation review within the agreed timeframe
Why this is correct
The post-implementation review (PIR) is the formal step that validates an emergency change achieved its intended outcome without negative side effects. Within the agreed timeframe (typically 30 days), the reviewer confirms that the replacement drive was recognized by the system, any RAID array rebuilt successfully, and data integrity checks passed. The PIR also captures lessons learned and formally transitions the change record to closed, ensuring compliance with organizational change management standards.
- ✗
Send an email to the Change Advisory Board (CAB) with the outcome
Why it's wrong here
Emailing the Change Advisory Board with the outcome is an informal notification that does not satisfy the formal documentation requirements of change management. The CAB may be notified, but the change record itself must be updated with the results of the post-implementation review, including sign-off and any issues encountered. An email is not a traceable, system-of-record entry and therefore cannot replace the mandatory PIR and its associated artifacts.
- ✗
Update only the asset inventory with the new drive serial number
Why it's wrong here
Updating the asset inventory with the new drive's serial number is a necessary but incomplete step in documenting the emergency change. The change record must also include the reason for the replacement (e.g., SMART predictive failure), the exact procedural steps taken, any configuration changes such as RAID rebuild, and the verification results (e.g., system boot, disk I/O tests). Without this broader context, the documentation does not support future troubleshooting, audit, or trend analysis.
Go deeper
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Key term
Lessons learned
Lessons learned is the process of capturing, analyzing, and documenting knowledge gained from past incidents or projects to improve future security operations and prevent recurrence of problems.
Key term
Power-on Self-test
The Power-on Self-test (POST) is a diagnostic process a computer runs immediately when you turn it on to check that essential hardware components are working correctly before loading the operating system.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.