220-1102 Operating Systems Practice Question
A technician needs to create a bootable USB drive that can be used to repair a Windows 10 installation that fails to boot. Which built-in Windows 10 tool should the technician use to create this drive?
⚠ Common exam trap
Candidates often confuse the Recovery Drive tool with System Image Backup or Reset this PC, mistakenly thinking those options can also create a bootable repair USB, when in fact they serve different purposes—backup and reset, respectively—and do not produce a portable bootable medium.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Recovery Drive
The Recovery Drive tool in Windows 10 creates a bootable USB drive that includes Windows Recovery Environment (WinRE) tools, such as Command Prompt, System Restore, and Startup Repair. This allows the technician to boot from the USB and repair a non-booting Windows 10 installation. It is the correct built-in utility for this specific task.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
System Restore
Why it's wrong here
System Restore is a Windows feature that uses restore points to revert system files, registry settings, and drivers to a previous date, but it does not create any kind of bootable media. To use System Restore when Windows will not boot, you must already have a bootable recovery environment such as the one provided by a recovery drive or installation DVD. Therefore, it is a repair function, not a media-creation tool, and cannot by itself be used to create a bootable USB drive for repairing Windows.
- ✓
Recovery Drive
Why this is correct
The Recovery Drive tool in Windows (accessible from Settings and search) is specifically designed to create a bootable USB flash drive that launches the Windows Recovery Environment (WinRE). During creation, you can also back up system files onto the drive, making it a complete and portable repair medium. When booted, this drive provides advanced startup options like Startup Repair, System Restore, Command Prompt, and Reset this PC, making it the correct solution to repair a Windows system that fails to boot.
- ✗
System Image Backup
Why it's wrong here
System Image Backup creates a full-volume backup of the entire operating system, installed programs, settings, and personal files as a single .VHD (or .VHDX) image. However, this image is a backup archive, not a bootable USB drive, and to restore it you need a separate bootable recovery environment such as a recovery drive or system repair disc. Even if you copy this image to a USB drive, it will not directly boot into the recovery environment; therefore, it does not satisfy the requirement of creating a bootable USB to repair Windows.
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Reset this PC
Why it's wrong here
Reset this PC is an in-place recovery feature in Windows that reinstalls the operating system from the local recovery partition or Windows cloud sources while giving you the option to keep or remove personal files. It is launched from the running OS or from the WinRE when Windows is already partially working, and it does not involve creating any external bootable media. Because it requires a functional recovery environment to be present on the device, it cannot itself produce a bootable USB drive to repair a severely damaged system.
Go deeper
Related to this question
Learn chapter
BitLocker Drive Encryption
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
Recovery
Recovery is the process of restoring systems, data, and operations after a security incident, failure, or disaster to return to normal functioning.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.