220-1102 Operational Procedures Practice Question
A technician has completed the implementation of an approved change to replace all network switches in a branch office with new models. The deployment was successful, and all switches are functioning correctly. According to change management best practices, what is the NEXT step the technician should take?
⚠ Common exam trap
The trap here is that candidates mistakenly think a post-implementation review requires a separate change request, when in fact it is a standard step within the closure of the original change request, not a new approval cycle.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Close the change request and update the documentation
After a successful change implementation, change management best practices dictate that the technician should close the change request and update all relevant documentation (e.g., network diagrams, asset inventory, configuration baselines). This ensures the change is formally recorded as complete and that the documentation reflects the new state of the network, which is critical for future troubleshooting and audits.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Submit a new change request for a post-implementation review
Why it's wrong here
A post-implementation review is a step within the existing change's lifecycle, not a separate activity. Opening a new change request would create a duplicate record, artificially inflate change metrics, and require unnecessary CAB resubmission. The correct action is to finalize the existing record by closing it after updating it with review outcomes.
- ✓
Close the change request and update the documentation
Why this is correct
Closing the change request formally marks the change as complete in the change management system. Simultaneously updating documentation—such as configuration item (CI) details, actual implementation steps, and any deviations from the approved plan—ensures the CMDB reflects the new state. This closure creates a clean audit trail and provides a reliable baseline for future troubleshooting and impact analysis.
- ✗
Notify the Change Advisory Board that the change is pending
Why it's wrong here
The CAB's authority ends with approval; after implementation, the change is no longer pending but is in a state of being completed or already completed. Notifying the CAB that the change is pending is factually inaccurate and would misrepresent the change's status. The change record should be updated to reflect 'Implemented' and then 'Closed', not left in a pending state.
- ✗
Begin the next scheduled change immediately
Why it's wrong here
Initiating the next change while the current one remains open violates change management discipline by leaving the current change unrecorded and unresolved. This can lead to overlapping changes, lost documentation, untracked configuration drift, and potential unauthorized modifications in the environment. Each change must be formally closed and its documentation updated before another change is started, ensuring a sequential and auditable process.
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Key term
Asset
In IT and cybersecurity, an asset is anything valuable that an organization owns or controls, including data, hardware, software, people, and intellectual property.
Key term
Change management
Change management is the structured process of planning, approving, implementing, and reviewing changes to IT systems to minimize risk and disruption.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.