220-1102 Operational Procedures Practice Question
After successfully replacing a failed hard drive and restoring data from backup, a technician verifies that the system is functioning normally. According to change management best practices, what should the technician do next?
⚠ Common exam trap
It's easy for candidates to think the job is done once the system is verified and the user is notified, but CompTIA expects the formal change management step of submitting a post-implementation report to the CAB before closing the change request.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit a post-implementation report to the change advisory board.
According to change management best practices, after a change (such as replacing a failed hard drive and restoring data) has been implemented and verified, the technician must submit a post-implementation report to the Change Advisory Board (CAB). This report documents the outcome, any issues encountered, and confirms that the system is functioning normally, providing closure and accountability for the change.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Submit a post-implementation report to the change advisory board.
Why this is correct
Submitting a post-implementation report to the change advisory board formally closes the change request and verifies that the drive replacement was successful, stable, and had no unexpected side effects. This documented review is mandatory under change management policy, as it provides a permanent record for auditing and enables the CAB to approve or revert the change if necessary. Without it, the change remains incomplete regardless of how well the hardware was swapped.
- ✗
Dispose of the old hard drive in the regular trash.
Why it's wrong here
Discarding the old hard drive in regular trash is a serious security violation because deleted files and residual data remain recoverable with forensic tools even after a standard format or OS delete. Drives containing sensitive user, financial, or personal data must be sanitized using certified methods such as degaussing, physical shredding, or a secure erase utility, or disposed of through a licensed e-waste vendor. Improper disposal can also violate regulatory compliance like HIPAA or GDPR and create legal liability.
- ✗
Close the help desk ticket without further documentation.
Why it's wrong here
Closing the help desk ticket without recording the replacement process, exact parts, serial numbers, and test results strips the IT organization of critical knowledge needed for future troubleshooting, warranty claims, and asset management. Detailed ticket documentation also serves as an audit trail and supports any service-level agreements or internal change-control requirements. Simply closing the ticket fails to capture the 'what, when, how, and why' that a comprehensive ticket update provides.
- ✗
Notify the user that the issue is resolved via email only.
Why it's wrong here
Notifying the user via email alone is insufficient because it does not update the formal change management system or ticketing database, leaving no permanent, traceable record of the resolution. The technician must also verify the drive is recognized by the OS, confirm data restoration or backup integrity, and document the outcome in the ticketing system, and possibly update the asset inventory. Email is transient and not the authoritative channel for change documentation.
Go deeper
Related to this question
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Data Classification Levels
Key term
POST
Power-On Self-Test (POST) is a diagnostic process that a computer runs when it first powers on to check that essential hardware components are working correctly before loading the operating system.
Key term
Power-on Self-test
The Power-on Self-test (POST) is a diagnostic process a computer runs immediately when you turn it on to check that essential hardware components are working correctly before loading the operating system.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.