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220-1102 Practice Question: A user complains that their Android phone's…
A user complains that their Android phone's battery drains quickly after installing a new weather app. The phone is warm to the touch even when idle. What should you do to resolve this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check battery usage in Settings to see which app is consuming power.
Battery drain and overheating after app installation indicate a misbehaving app. The best first step is to check battery usage statistics to identify the culprit, then force stop or uninstall that app. This is a standard Android troubleshooting procedure.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Replace the battery immediately.
Why it's wrong here
Replacing the battery immediately is a premature hardware replacement, especially when the issue directly correlates with a recent software installation. Battery drainage that suddenly appears after installing an app strongly suggests a software-related problem rather than an immediate hardware failure. Troubleshooting should always prioritize software diagnostics before resorting to costly and unnecessary hardware interventions.
- ✓
Check battery usage in Settings to see which app is consuming power.
Why this is correct
Checking battery usage in Android's Settings provides granular power consumption data, allowing technicians to pinpoint which applications or system processes are consuming the most power. This diagnostic step directly identifies resource-intensive apps, such as a problematic weather application, enabling targeted action like force-stopping, uninstalling, or adjusting app permissions to resolve the drain efficiently.
- ✗
Perform a factory reset to remove all apps.
Why it's wrong here
Performing a factory reset is a destructive troubleshooting step that should be considered only as a last resort. This action erases all user data, installed applications, and personalized settings, requiring significant effort for backup and restoration. It is an overly aggressive response to a problem that is likely caused by a single, identifiable application and can often be resolved with less intrusive methods.
- ✗
Update the phone's operating system to the latest version.
Why it's wrong here
Updating the phone's operating system to the latest version is a broad system change that may not directly address an issue caused by a specific third-party application. While OS updates can sometimes improve overall system stability or power management, they are not a targeted solution for an app-specific problem. Furthermore, an update introduces new variables and potential compatibility issues, making it an inefficient first step for this scenario.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.