220-1102 Security Practice Question
A user cannot log into their Windows 10 computer because they forgot their password. The computer is not part of a domain. Which method allows the technician to regain access without reinstalling the operating system?
⚠ Common exam trap
It's easy for candidates to assume they can create a password reset disk after the fact using another admin account, but Windows requires the original user's credentials to create the disk, making option A invalid in this locked-out scenario.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use a password reset disk that was created previously
A previously created password reset disk allows a user to reset their forgotten password without reinstalling the operating system. This disk works by storing a cryptographic key that can validate the user's identity and prompt a password change, leveraging the Windows built-in password reset wizard accessible from the login screen.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a new password reset disk using another administrative account
Why it's wrong here
Creating a password reset disk for a different account from an administrative login is impossible: the disk is cryptographically bound to the specific user profile at creation time. The wizard checks the current user's password and generates a key pair tied to that account's SID. Even a local administrator cannot generate a reset disk for another user because the required authentication context is missing. Therefore, this option cannot help a user who forgot their own password.
- ✗
Boot into Safe Mode and use the built-in Administrator account
Why it's wrong here
In Windows 10, the built-in Administrator account is disabled by default, and even if enabled, it often has its own password or no password at all, but Safe Mode does not bypass login security. Booting to Safe Mode still presents the login screen for each existing account, including the built-in Administrator, and you cannot reset another user's password without already having administrative privileges in a signed-in session. Moreover, recent Windows versions disable the built-in Administrator by default specifically to prevent this as a backdoor.
- ✗
Use a third-party password recovery tool to reset the password
Why it's wrong here
Third-party password recovery tools typically work by directly attacking or modifying the SAM registry hive, which requires booting from external media and often generates antivirus alarms or violates corporate security policies. On modern systems, they are frequently blocked by BitLocker encryption or TPM hardware verification, making the attempt risky and unreliable. Even when such tools succeed, they are an unsupported, invasive approach that could corrupt user profiles or trigger secure boot failures. Microsoft's official guidance never recommends this method for recovering a forgotten local password.
- ✓
Use a password reset disk that was created previously
Why this is correct
A password reset disk is the official, supported recovery method for a forgotten Windows 10 local account password, but it must have been prepared long before the password is lost. The disk stores a cryptographic key that Windows pairs with the user's account, and when an incorrect password is entered, the 'Reset password' link appears, allowing the user to use the disk to verify ownership and set a new password. It works only for local accounts—not for Microsoft accounts—and it cannot be created retroactively from another account. This is why prior preparation is the only reliable way to regain access without data loss.
Go deeper
Related to this question
Learn chapter
Physical Security: Locks, Cameras, Access Badges
Key term
Operating system
An operating system (OS) is the core software that manages a computer's hardware and software resources, providing common services for computer programs.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.