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220-1102 Practice Question: A technician upgraded a Windows 10 workstation…
This 220-1102 practice question tests your understanding of a technician upgraded a windows 10 workstation…. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician upgraded a Windows 10 workstation from 8GB to 16GB of RAM by installing two new matching DIMMs. After the upgrade, the workstation crashes intermittently with a stop code 'MEMORY_MANAGEMENT' (0x0000001A). The technician has run Windows Memory Diagnostic, which passed without errors, and the BIOS correctly reports 16GB of RAM. All other drivers and the OS are up to date. Which of the following should the technician do NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Increase the system page file size
Page file adjustments can help with low memory conditions, but a MEMORY_MANAGEMENT bluescreen typically indicates a hardware or driver conflict, not a lack of virtual memory.
B
Best answer
Update the system BIOS/UEFI firmware
BIOS updates often include improvements to memory timing, compatibility, and stability. This is a logical next step after confirming the hardware is detected and passes basic tests.
C
Distractor review
Disable xHCI hand-off in the BIOS settings
xHCI hand-off relates to USB 3.0 controller management. It is unlikely to cause memory-specific stop codes.
D
Distractor review
Replace the motherboard with a newer model
Replacing the motherboard is a drastic measure. The technician should attempt less invasive steps first, such as BIOS update or reseating the RAM modules.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Increase the system page file size
Page file adjustments can help with low memory conditions, but a MEMORY_MANAGEMENT bluescreen typically indicates a hardware or driver conflict, not a lack of virtual memory.
- ✗
Disable xHCI hand-off in the BIOS settings
xHCI hand-off relates to USB 3.0 controller management. It is unlikely to cause memory-specific stop codes.
- ✗
Replace the motherboard with a newer model
Replacing the motherboard is a drastic measure. The technician should attempt less invasive steps first, such as BIOS update or reseating the RAM modules.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Update the system BIOS/UEFI firmware — When a Windows Memory Diagnostic passes but memory-related crashes persist, the issue may be a BIOS/UEFI incompatibility with the new RAM configuration. Updating the BIOS to the latest version can resolve such incompatibilities. If that fails, the technician can try reseating the RAM or testing with a different configuration. Increasing the page file is not a fix for memory management errors. Disabling xHCI hand-off is unrelated. Replacing the motherboard is premature.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
About these practice questions
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.