- A
Attempt to roll back the update using the server’s built-in recovery options.
Why wrong: While attempting a rollback is logical, without a documented plan, the technician risks making the situation worse and should escalate first.
- B
Leave the server in its current state and escalate the issue to the change manager.
Escalating ensures that the change manager can coordinate a proper response, possibly involving the CAB, and document the failure for future improvements.
- C
Continue troubleshooting until the maintenance window ends, then document the failure.
Why wrong: Continuing to troubleshoot without a plan risks exceeding the maintenance window, causing business impact, and delaying escalation.
- D
Reboot the server to clear the error and retry the update.
Why wrong: Rebooting without understanding the error could lead to data loss or system instability, and does not address the lack of a rollback plan.
220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is performing a routine software update on a finance department server. The change management documentation specifies that the update must be applied during a maintenance window from 2:00 AM to 4:00 AM. At 3:30 AM, the update fails with an error. The technician has no rollback plan documented. What should the technician do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Leave the server in its current state and escalate the issue to the change manager.
Option B is correct because the technician has no documented rollback plan, and the change management process requires that any deviation from the approved plan—such as a failed update—must be escalated to the change manager for a decision. Attempting an undocumented rollback or continuing to troubleshoot without authorization risks data corruption, service disruption, or violating compliance policies. The technician’s primary duty is to preserve the server’s current state and follow the escalation path defined in the change management policy.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Attempt to roll back the update using the server’s built-in recovery options.
Why it's wrong here
While attempting a rollback is logical, without a documented plan, the technician risks making the situation worse and should escalate first.
- ✓
Leave the server in its current state and escalate the issue to the change manager.
Why this is correct
Escalating ensures that the change manager can coordinate a proper response, possibly involving the CAB, and document the failure for future improvements.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Continue troubleshooting until the maintenance window ends, then document the failure.
Why it's wrong here
Continuing to troubleshoot without a plan risks exceeding the maintenance window, causing business impact, and delaying escalation.
- ✗
Reboot the server to clear the error and retry the update.
Why it's wrong here
Rebooting without understanding the error could lead to data loss or system instability, and does not address the lack of a rollback plan.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates assume built-in recovery options (Option A) are always safe to use, but the exam tests that without a documented rollback plan, any recovery attempt is an unauthorized change that violates change management procedures.
Trap categories for this question
Scenario analysis trap
While attempting a rollback is logical, without a documented plan, the technician risks making the situation worse and should escalate first.
Detailed technical explanation
How to think about this question
In enterprise change management frameworks like ITIL, a rollback plan is a mandatory component of the change request; it defines the exact steps to revert the system to its pre-update state, often using snapshots, backup restoration, or package manager rollback commands (e.g., `yum history undo` or `apt-get install <previous-version>`). Without such a plan, the technician lacks the validated procedure to safely undo the update, and any ad-hoc recovery could leave the server in an inconsistent state—for example, partially applied registry changes or half-updated database schemas that are not captured by the built-in recovery options. Escalating to the change manager ensures that a formal risk assessment is conducted before any further action, preserving audit trails and compliance with organizational policies.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Leave the server in its current state and escalate the issue to the change manager. — Option B is correct because the technician has no documented rollback plan, and the change management process requires that any deviation from the approved plan—such as a failed update—must be escalated to the change manager for a decision. Attempting an undocumented rollback or continuing to troubleshoot without authorization risks data corruption, service disruption, or violating compliance policies. The technician’s primary duty is to preserve the server’s current state and follow the escalation path defined in the change management policy.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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