The answer is to ask the assistant to confirm the exact software list and any version requirements before starting. This is correct because it demonstrates professional due diligence, preventing misconfigurations that could waste the executive’s time later due to compatibility issues or missing critical features. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your ability to clarify requirements with busy stakeholders, a key communication skill in the troubleshooting methodology. A common trap is assuming an assistant’s vague request is sufficient, which can lead to rework and lost productivity. Remember the memory tip: “Verify before you install—busy stakeholders need clarity, not speed.”
220-1102 Communication and Professionalism Practice Question
This 220-1202 practice question tests your understanding of communication and professionalism. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is configuring a new workstation for an executive who requested specific software. The executive's assistant says the executive is very busy and wants the setup done quickly without any questions. What is the most professional response?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ask the assistant to confirm the exact software list and any version requirements before starting.
Option B is correct because it demonstrates professional due diligence: confirming the exact software list and version requirements prevents misconfigurations that could waste the executive's time later. A technician must verify requirements before installation to avoid compatibility issues or missing critical features, which is a core communication skill in the CompTIA A+ 220-1202 domain.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Proceed with the installation as requested to respect the executive's time.
Why it's wrong here
This risks installing the wrong software or missing dependencies, leading to more delays.
✓
Ask the assistant to confirm the exact software list and any version requirements before starting.
Why this is correct
This ensures accuracy and prevents rework, showing professionalism and attention to detail.
Related concept
Read the scenario before looking for a memorised answer.
✗
Install the software that is most commonly used by other executives.
Why it's wrong here
This assumes needs without verification, which can lead to dissatisfaction.
✗
Tell the assistant that you cannot proceed without talking to the executive directly.
Why it's wrong here
This is inflexible; the assistant may have the necessary information.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may assume 'respecting time' means immediate action (Option A), but CompTIA tests that professionalism requires verification to prevent costly errors, not blind compliance.
Detailed technical explanation
How to think about this question
Under the hood, software installation often requires specific version compatibility with the OS (e.g., 64-bit vs 32-bit), licensing keys, and prerequisite components like .NET Framework or Visual C++ Redistributables. A real-world scenario: installing an older version of a financial application could fail due to missing TLS 1.2 support, requiring a full reinstall after the executive is already in a meeting. Confirming details upfront avoids such disruptions.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Communication and Professionalism — This question tests Communication and Professionalism — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Ask the assistant to confirm the exact software list and any version requirements before starting. — Option B is correct because it demonstrates professional due diligence: confirming the exact software list and version requirements prevents misconfigurations that could waste the executive's time later. A technician must verify requirements before installation to avoid compatibility issues or missing critical features, which is a core communication skill in the CompTIA A+ 220-1202 domain.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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