hardMultiple ChoiceObjective-mapped
220-1102 Practice Question: A technician is configuring a kiosk mode on a…
A technician is configuring a kiosk mode on a company-owned Android tablet for customer use. After enabling the dedicated device management app, the tablet still allows users to exit the kiosk app by pressing the home button. Which setting did the technician MOST likely overlook?
⚠ Common exam trap
CompTIA often tests the distinction between enabling a dedicated device management app and actually locking the device into kiosk mode, leading candidates to overlook the mandatory 'Lock task mode' or 'Pin app' configuration step.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Lock task mode' or 'Pin app' feature.
The technician enabled the dedicated device management app but did not activate Android's 'Lock task mode' (or 'Pin app' feature). This mode is required to pin the kiosk app to the foreground and block system navigation keys (Home, Recent Apps), preventing users from exiting the app. Without it, the Home button remains functional, allowing escape from the kiosk environment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The tablet's screen timeout setting.
Why it's wrong here
The tablet's screen timeout setting determines the duration of inactivity before the display dims or turns off to conserve battery and prevent screen burn-in. While important for power management, this setting does not prevent a user from exiting a designated application or accessing other system functions. Kiosk mode requires a mechanism to restrict user navigation, which screen timeout does not provide.
- ✓
The 'Lock task mode' or 'Pin app' feature.
Why this is correct
The 'Lock task mode' on Android, often referred to as 'App Pinning' or 'Screen Pinning,' is the fundamental feature used to configure a device for kiosk mode. This functionality prevents users from exiting a designated application, disabling navigation buttons like Home, Back, and Recent Apps, and restricting access to notifications or quick settings. It effectively locks the device into a single application, ensuring the intended kiosk experience without unauthorized access to other device features.
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The tablet's Wi-Fi configuration.
Why it's wrong here
The tablet's Wi-Fi configuration manages its connection to wireless networks, enabling internet access or local network communication for applications. While network connectivity might be crucial for the *functionality* of the kiosk application itself, configuring Wi-Fi settings does not inherently control user navigation or prevent them from exiting the application. It has no bearing on locking the device into a specific app or disabling hardware buttons.
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The device's date and time settings.
Why it's wrong here
The device's date and time settings ensure accurate timestamps for logs, file creation, and proper functioning of time-sensitive applications or security protocols. While correct time synchronization is important for overall system integrity, these settings have no direct impact on the ability to restrict a user to a single application or disable navigation controls. They do not contribute to the core functionality of locking down a device in kiosk mode.
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