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220-1102 Practice Question: A technician is assigned to install new…
A technician is assigned to install new accounting software on a user's computer. The user is a senior manager who is very busy. The technician arrives and the manager says, 'Just make it work, I don't have time for questions.' Which action is MOST professional?
⚠ Common exam trap
CompTIA often tests the misconception that respecting a user's time means avoiding all questions, when in fact asking a few targeted, efficient questions demonstrates professionalism and prevents larger issues.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Explain that you need just two quick questions to avoid problems later, and keep it brief.
The most professional action because it balances respect for the manager's time with the need to gather critical information. Asking two quick, targeted questions—such as verifying the software version compatibility with the OS or confirming the required database connection string—can prevent installation failures or post-installation issues that would waste even more of the manager's time. This approach demonstrates proactive problem-solving and aligns with CompTIA's emphasis on effective communication and professionalism.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Proceed with the installation without asking any questions to respect their time.
Why it's wrong here
This approach risks installing the software with default settings or incorrect parameters, potentially leading to immediate operational issues, data integrity problems, or incompatibility with existing systems. Without clarifying specific user requirements, network configurations, or integration needs, the technician might deploy a solution that fails to meet business objectives, necessitating costly and time-consuming rework. This violates best practices for effective IT service delivery.
- ✓
Explain that you need just two quick questions to avoid problems later, and keep it brief.
Why this is correct
This option demonstrates professionalism by acknowledging the user's time constraints while prioritizing a correct and functional installation. By briefly explaining the necessity of a few targeted questions, the technician ensures critical configuration details, such as server locations, user permissions, or specific data migration paths, are accurately captured upfront. This proactive communication minimizes the likelihood of post-installation issues, reduces potential downtime, and builds user confidence in the technician's competence.
- ✗
Insist on a full meeting to discuss requirements.
Why it's wrong here
Insisting on a full meeting directly disregards the manager's explicit instruction regarding time constraints, demonstrating a lack of adaptability and poor communication skills. This approach can cause significant frustration for the user and their manager, potentially delaying the project unnecessarily and creating a perception of inefficiency or inflexibility on the technician's part. While thorough requirements gathering is important, demanding an extensive meeting when a quick installation is expected is counterproductive and unprofessional.
- ✗
Install the software and leave a note with questions for later.
Why it's wrong here
Installing the software without immediate clarification and then leaving questions for later creates an incomplete and potentially non-functional deployment. This approach introduces significant delays in achieving full operational status, as critical configuration steps might be missed or incorrectly performed, requiring subsequent troubleshooting and rework. It also places the burden of follow-up on the user, which can be inconvenient and inefficient, ultimately prolonging the resolution of the installation task.
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Key term
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.