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220-1102 Practice Question: A security technician has confirmed that a user's…
This 220-1102 practice question tests your understanding of a security technician has confirmed that a user's…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A security technician has confirmed that a user's workstation is infected with ransomware that has encrypted local files. The technician immediately isolated the system by disconnecting the network cable and then created a forensic image of the hard drive for evidence. According to standard incident response procedures, what should the technician do NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Report the incident to management and legal
While reporting is necessary, it should be done after the immediate threat is contained and eradication has begun or been completed. The priority after containment and evidence is to remove the malware.
B
Distractor review
Restore user data from the most recent backup
Restoring from backup is part of the recovery phase, which occurs after the malware has been completely removed (eradication). Restoring before eradication could reintroduce the ransomware.
C
Distractor review
Identify the root cause of the ransomware infection
Root cause analysis is a critical step, but it typically takes place after recovery during the 'lessons learned' phase. The immediate next step after containment and evidence is to eradicate the malware from the affected system.
D
Best answer
Remove the ransomware from the workstation
Eradication, which involves removing the ransomware and any associated malicious files, is the correct next step. This ensures the system is clean before any recovery or restoration attempts are made.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Report the incident to management and legal
While reporting is necessary, it should be done after the immediate threat is contained and eradication has begun or been completed. The priority after containment and evidence is to remove the malware.
- ✗
Restore user data from the most recent backup
Restoring from backup is part of the recovery phase, which occurs after the malware has been completely removed (eradication). Restoring before eradication could reintroduce the ransomware.
- ✗
Identify the root cause of the ransomware infection
Root cause analysis is a critical step, but it typically takes place after recovery during the 'lessons learned' phase. The immediate next step after containment and evidence is to eradicate the malware from the affected system.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Remove the ransomware from the workstation — After containment and evidence preservation (forensic imaging), the next phase in the incident response process is eradication. The technician must remove the ransomware and any associated malware from the system to prevent further damage or reinfection. Eradication typically involves using antivirus tools to clean the system or, if necessary, wiping the drive and reinstalling the operating system. Reporting to management, restoring from backups, or identifying the root cause are all important steps, but they occur later in the process. Specifically: reporting is often done after initial containment or after eradication; restoration (recovery) comes after eradication; and root cause identification is part of the lessons learned phase after recovery is complete.
What should I do if I get this 220-1102 question wrong?
Identify which 220-1102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.