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220-1102 Practice Question: A help desk technician receives a call from a…
This 220-1102 practice question tests your understanding of a help desk technician receives a call from a…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk technician receives a call from a user reporting that their workstation is infected with ransomware. The technician has isolated the system from the network by unplugging the Ethernet cable. According to incident response best practices, what should the technician do NEXT?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Reimage the workstation immediately.
Reimaging may be needed after the incident is documented and analyzed, but it should not be performed before reporting the incident, as evidence could be lost and proper procedures must be followed.
B
Distractor review
Scan the system with an antivirus to remove the ransomware.
Scanning for removal is premature; the incident must first be reported and escalated. Additionally, ransomware often cannot be removed without restoring from backups, and scanning may destroy forensic evidence.
C
Best answer
Document the incident and report it to the appropriate authority (e.g., security team, management).
This aligns with incident response procedures: after containment, the next step is to report and document the incident to ensure proper handling, legal compliance, and coordination.
D
Distractor review
Pay the ransom to retrieve the data.
Paying the ransom is strongly discouraged by security experts and law enforcement. It does not guarantee data recovery and encourages further criminal activity.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Reimage the workstation immediately.
Reimaging may be needed after the incident is documented and analyzed, but it should not be performed before reporting the incident, as evidence could be lost and proper procedures must be followed.
- ✗
Scan the system with an antivirus to remove the ransomware.
Scanning for removal is premature; the incident must first be reported and escalated. Additionally, ransomware often cannot be removed without restoring from backups, and scanning may destroy forensic evidence.
- ✗
Pay the ransom to retrieve the data.
Paying the ransom is strongly discouraged by security experts and law enforcement. It does not guarantee data recovery and encourages further criminal activity.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
Key takeaway
NAT direction and interface roles matter as much as the IP address mapping. Inside/outside designation controls which traffic is translated.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Document the incident and report it to the appropriate authority (e.g., security team, management). — After containing the incident (isolating the system), the next step in the incident response process is to report the incident to the appropriate authority, such as a security team or management, as outlined in the organization's incident response plan. This ensures proper documentation, escalation, and coordination before further actions like reimaging or scanning are taken. Paying the ransom is never recommended.
What should I do if I get this 220-1102 question wrong?
Review the four NAT address types (inside local, inside global, outside local, outside global), PAT port overload, and static vs dynamic NAT use cases. Then practise related 220-1102 NAT questions on configuration and troubleshooting.
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More 220-1102 practice questions
- A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician…
- A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A te…
- A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobi…
- A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication…
- A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 1…
- A company wants to allow employees to securely access internal resources from home via the internet. Which method provid…
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This 220-1102 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1102 exam.