The answer is to toggle the Rotation Lock in Control Center. This is the correct fix because iOS includes a Portrait Orientation Lock that, when enabled, prevents the screen from rotating to landscape regardless of how the device is turned. The lock is a simple software toggle, not a hardware failure, and it overrides the accelerometer’s orientation data. On the CompTIA A+ Core 2 220-1202 exam, this question tests your knowledge of common iOS configuration issues versus hardware faults; a common trap is assuming the problem is a broken gyroscope or a Display Zoom setting, which do not lock orientation in this way. Remember that the lock icon in Control Center—a small padlock with a circular arrow—is the first thing to check for any “stuck portrait” complaint. A useful memory tip: think of the lock as a “portrait prison”—unlock it from the Control Center to let the screen rotate free.
220-1102 Mobile OS Features and Tools Practice Question
This 220-1202 practice question tests your understanding of mobile os features and tools. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A customer complains that their iOS device's screen orientation is stuck in portrait mode and will not rotate to landscape when they turn the phone sideways. What is the most likely cause and solution?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Toggle the Rotation Lock in Control Center
iOS has a Portrait Orientation Lock in Control Center that prevents screen rotation. Toggling this off restores auto-rotation. Other settings like Display Zoom or Accessibility options do not lock orientation in this manner.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Enable Display Zoom in Settings
Why it's wrong here
Display Zoom changes icon size, not screen orientation lock.
✓
Toggle the Rotation Lock in Control Center
Why this is correct
Rotation Lock is a common iOS feature that prevents the screen from rotating; disabling it resolves the issue.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Restart the device
Why it's wrong here
Restarting may temporarily fix glitches, but if Rotation Lock is enabled, it will remain locked after reboot.
✗
Adjust the text size in Accessibility
Why it's wrong here
Text size adjustments do not affect screen rotation behavior.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Mobile OS Features and Tools — This question tests Mobile OS Features and Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Toggle the Rotation Lock in Control Center — iOS has a Portrait Orientation Lock in Control Center that prevents screen rotation. Toggling this off restores auto-rotation. Other settings like Display Zoom or Accessibility options do not lock orientation in this manner.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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