220-1102 Practice Question: A company's Android devices are failing to…

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✗

  The devices need a factory reset to clear cached credentials.

  Why it's wrong here

  A factory reset is an extreme troubleshooting step that wipes all user data and settings, making it highly inefficient and disruptive for a widespread issue like "failing to connect" across multiple devices after a policy update. While clearing cached credentials might be part of a solution, it can often be achieved by simply clearing the app's cache or reconfiguring the account, rather than resorting to a full device reset. The problem is more likely a change in required server parameters rather than corrupted local data.

• ✓

  The email app's server settings (IMAP/POP/SMTP) are no longer correct.

  Why this is correct

  Company security policy updates frequently involve changes to email server infrastructure, such as migrating to new server addresses, updating required port numbers, or enforcing stricter encryption protocols like specific SSL/TLS versions. If the Android devices' email applications retain outdated IMAP, POP3, or SMTP server addresses, port numbers, or authentication methods, they will fail to establish a secure and authorized connection to the mail servers. This directly results in authentication failures and an inability to send or receive email.

• ✗

  The SIM cards are deactivated.

  Why it's wrong here

  Deactivated SIM cards would prevent the Android devices from accessing any cellular network services, including cellular data, voice calls, and SMS. If the devices are failing to connect specifically to email, but can still access other internet resources via Wi-Fi or even other cellular data applications, then a deactivated SIM card is not the root cause. A deactivated SIM would manifest as a complete loss of cellular connectivity, not just an email authentication issue.

• ✗

  The devices are infected with malware that blocks email.

  Why it's wrong here

  While malware can certainly disrupt device functionality, it is less probable to be the widespread cause of email connection failures across multiple company Android devices immediately following a policy update. A policy update suggests a deliberate change in the network or security configuration, making a systemic configuration mismatch a more direct and likely culprit. Malware typically presents with symptoms like unusual battery drain, unauthorized data usage, pop-up ads, or other unexpected application behavior, rather than a targeted email service block coinciding with a policy change.

Go deeper

Related to this question