Question 489 of 750

Remote Access Technologies →mediumMultiple ChoiceObjective-mapped

Quick Answer

The answer is that the users are not members of the correct Active Directory group allowed to access specific desktops. This is because the Remote Desktop Gateway relies on Resource Authorization Policies (RAPs) to determine which desktops a user can see and connect to; when a user can authenticate to the gateway itself but sees no desktops listed, it signals an authorization failure rather than a connectivity issue. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of how RD Gateway separates connection permissions from resource permissions—a common trap is to assume the problem is with the gateway service or network, when in fact the user simply lacks group membership in the RAP. Remember the mnemonic: “Gateway grants entry, but the RAP grants the map”—if the map is empty, check the group.

220-1102 Remote Access Technologies Practice Question

This 220-1202 practice question tests your understanding of remote access technologies. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

A company uses a Remote Desktop Gateway to allow employees to access internal desktops from the internet. Users report that they can connect to the gateway but cannot see any available desktops in the list. Which of the following is the most likely cause?

Clue words in this question

Noticing these words before you look at the options changes how you read each choice.

Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

Question 1mediummultiple choice

Full question →

A
The Remote Desktop Gateway service is not running on the server.
Why wrong: If the service were not running, users would not be able to connect to the gateway at all.
B
The users are not members of the correct Active Directory group that is allowed to access specific desktops.
RD Gateway uses connection authorization policies (CAP) and resource authorization policies (RAP). If users are not in the allowed group, they can connect to the gateway but see no resources.
C
The desktops are powered off or disconnected from the network.
Why wrong: If desktops were offline, they would not appear in the list, but the gateway would still show available desktops that are online. The issue is likely policy-related.
D
The user's RDP client is outdated and cannot display the list.
Why wrong: An outdated client might cause connection issues, but it would not prevent the list from appearing; the gateway sends the list independently of the client version.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The users are not members of the correct Active Directory group that is allowed to access specific desktops.

The Remote Desktop Gateway (RD Gateway) acts as a proxy, allowing external RDP connections to internal desktops. When users can connect to the gateway itself but see no desktops, it typically indicates an authorization failure: the RD Gateway uses Resource Authorization Policies (RAPs) to control which desktops a user can access. If the user is not a member of the Active Directory group specified in the RAP, the gateway will deny the list of available desktops, even though the gateway connection succeeds.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The Remote Desktop Gateway service is not running on the server.
Why it's wrong here
If the service were not running, users would not be able to connect to the gateway at all.
✓
The users are not members of the correct Active Directory group that is allowed to access specific desktops.
Why this is correct
RD Gateway uses connection authorization policies (CAP) and resource authorization policies (RAP). If users are not in the allowed group, they can connect to the gateway but see no resources.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The desktops are powered off or disconnected from the network.
Why it's wrong here
If desktops were offline, they would not appear in the list, but the gateway would still show available desktops that are online. The issue is likely policy-related.
✗
The user's RDP client is outdated and cannot display the list.
Why it's wrong here
An outdated client might cause connection issues, but it would not prevent the list from appearing; the gateway sends the list independently of the client version.

Common exam traps

Common exam trap: answer the scenario, not the keyword

CompTIA often tests the distinction between gateway connectivity (CAP) and resource visibility (RAP), tempting candidates to choose generic network or client issues when the real problem is authorization policy misconfiguration.

Trap categories for this question

Command / output trap
If desktops were offline, they would not appear in the list, but the gateway would still show available desktops that are online. The issue is likely policy-related.

Detailed technical explanation

How to think about this question

RD Gateway uses Connection Authorization Policies (CAPs) to control who can connect to the gateway, and Resource Authorization Policies (RAPs) to control which desktops they can access. RAPs are typically configured with an Active Directory security group that maps to specific computer groups or individual desktops. Even if a user passes CAP authentication, the gateway will not enumerate desktops for which the user lacks RAP permission, returning an empty list instead of an error.

KKey Concepts to Remember

Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.

TExam Day Tips

Watch for words such as best, first, most likely and least administrative effort.
Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A security administrator must allow nursing staff to reach a patient records server while blocking access from the guest Wi-Fi VLAN. After applying an extended ACL, traffic is still blocked from nursing workstations. The ACL was applied outbound instead of inbound on the wrong interface. Questions like this test ACL direction and placement rules.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this 220-1202 question test?

Remote Access Technologies — This question tests Remote Access Technologies — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: The users are not members of the correct Active Directory group that is allowed to access specific desktops. — The Remote Desktop Gateway (RD Gateway) acts as a proxy, allowing external RDP connections to internal desktops. When users can connect to the gateway itself but see no desktops, it typically indicates an authorization failure: the RD Gateway uses Resource Authorization Policies (RAPs) to control which desktops a user can access. If the user is not a member of the Active Directory group specified in the RAP, the gateway will deny the list of available desktops, even though the gateway connection succeeds.

What should I do if I get this 220-1202 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Are there clue words in this question I should notice?

Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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