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220-1102 Practice Question: Considering moving its email system from an…

A company is considering moving its email system from an on-premises Exchange server to a cloud-based solution. Which cloud service model would best fit this migration?

⚠ Common exam trap

Many candidates confuse PaaS with SaaS, thinking that 'platform' includes email services, but PaaS requires the customer to deploy and manage the application code, whereas SaaS provides the complete, ready-to-use application.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

SaaS (Software as a Service)

SaaS (Software as a Service) is the correct model because it delivers fully functional email applications (e.g., Microsoft 365 Exchange Online) over the internet, eliminating the need for the company to manage the underlying infrastructure, platform, or software. The cloud provider handles all maintenance, updates, and availability, making it ideal for migrating an existing email system without re-architecting the application itself.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • IaaS (Infrastructure as a Service)

    Why it's wrong here

    IaaS (Infrastructure as a Service) provides fundamental computing resources such as virtual machines, storage, and networking over the internet. While a company could deploy and run its email server software on IaaS, it would still be responsible for installing, configuring, patching, and managing the operating system, email application, and all associated security. This model offers high flexibility but does not offload the operational burden of managing the email system itself, making it unsuitable for a company looking to move its email system without extensive management.

  • PaaS (Platform as a Service)

    Why it's wrong here

    PaaS (Platform as a Service) delivers a complete development and deployment environment in the cloud, abstracting the underlying infrastructure. It is primarily designed for developers to build, run, and manage custom applications without the complexity of maintaining the infrastructure, offering tools and services for application development. Moving an existing, pre-built email system to PaaS is generally not the intended use case, as PaaS focuses on application development platforms rather than direct consumption of off-the-shelf software.

  • SaaS (Software as a Service)

    Why this is correct

    SaaS (Software as a Service) provides fully managed, ready-to-use software applications delivered over the internet on a subscription basis. With SaaS, the cloud provider manages all aspects of the application, including infrastructure, platform, and software maintenance, updates, and security. For an email system, this means the company simply consumes the email service, eliminating the need for any on-premises servers or management of the email application itself, making it the ideal choice for offloading email infrastructure.

  • DaaS (Desktop as a Service)

    Why it's wrong here

    DaaS (Desktop as a Service) offers a complete virtual desktop environment delivered from the cloud to end-users over a network connection. This service allows users to access their personalized desktop, applications, and data from any device, anywhere, providing a consistent user experience. While users might access a cloud-based email service *from* a DaaS desktop, DaaS itself is a service for delivering virtualized user environments, not for hosting or managing the email system application directly.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.