CCNA Power Supply Questions

30 questions · Power Supply topic · All types, answers revealed

1
MCQmedium

A technician is troubleshooting a PC that emits a high-pitched whining noise under load. The noise is coming from the power supply area. The system is stable and temperatures are normal. What is the most likely cause?

A.The PSU fan bearing is failing.
B.The PSU is experiencing coil whine due to electrical resonance.
C.The PSU is overheating and the thermal protection is activating.
D.The PSU has a loose internal component rattling.
AnswerB

Coil whine is caused by vibrations in the PSU's inductors under certain electrical loads; it is normal and not a sign of failure.

Why this answer

Coil whine is a common phenomenon in power supplies and other components when electrical current passes through inductors, causing them to vibrate at audible frequencies. It is typically harmless and does not indicate a defect, though it can be annoying. If the system is stable, no replacement is needed.

2
MCQmedium

A technician is troubleshooting a PC that powers on for a few seconds then shuts off. The technician removes the 24-pin connector and jumps the green wire to a black wire; the PSU fan spins and stays on. What does this indicate?

A.The power supply is definitely faulty and should be replaced.
B.The motherboard has a short circuit causing the PSU to shut down.
C.The CPU is overheating and triggering thermal shutdown.
D.The power supply fan is defective, causing it to overheat and shut off.
AnswerB

The PSU works when isolated, so a short on the motherboard or a connected component is likely triggering overcurrent protection.

Why this answer

The paperclip test confirms the PSU can power on independently. If the fan runs continuously, the PSU is likely functional. The issue is probably elsewhere, such as a short on the motherboard or a faulty component drawing too much power.

3
MCQhard

A desktop PC fails to power on. The technician measures the voltage on the 24-pin motherboard connector and finds that the purple wire (5VSB) reads 4.9V, but the green wire (PS_ON) reads 0V when the power button is pressed. What does this indicate?

A.The power supply is faulty and needs replacement.
B.The motherboard is not sending the PS_ON signal, likely due to a fault.
C.The power supply's +12V rail is shorted, causing overcurrent protection.
D.The front panel power switch is stuck in the closed position.
AnswerB

With 5VSB present and PS_ON staying high (not pulled low), the motherboard is failing to initiate the power-on sequence, pointing to a motherboard issue.

Why this answer

The green wire (PS_ON) is pulled low by the motherboard to start the PSU. If it stays at 0V, the motherboard is not signaling the PSU to turn on. The 5VSB being present means the PSU's standby power is working, isolating the issue to the motherboard or front panel switch.

4
MCQhard

A technician is selecting a power supply for a workstation that will run 24/7 in a dusty environment. The PSU will be installed in a case with limited airflow. Which PSU feature is most important to prioritize for long-term reliability in this scenario?

A.A high total wattage rating to ensure headroom.
B.A modular cable design for easier cable management.
C.A fan with a fluid dynamic bearing and a dust filter.
D.An 80 Plus Bronze efficiency rating.
AnswerC

A fluid dynamic bearing is more durable in dusty conditions, and a dust filter prevents particulate buildup inside the PSU, which can cause overheating and fan failure.

Why this answer

In dusty environments with limited airflow, a PSU with a high-quality, sealed bearing fan (e.g., fluid dynamic bearing) and a dust-resistant design (e.g., honeycomb grill, dust filters) is critical. Additionally, a higher efficiency rating (e.g., 80 Plus Gold or better) reduces heat output, easing thermal stress. The most important single feature is the fan's reliability and the PSU's ability to handle particulate ingress.

5
MCQmedium

A technician is troubleshooting a PC that powers on but does not display anything on the monitor. The fans spin, and the keyboard lights flash briefly. The power supply fan is spinning. What is the most efficient next step to isolate the issue?

A.Replace the power supply immediately
B.Test the power supply output voltages with a multimeter
C.Reseat the GPU and RAM
D.Check the monitor cable connection
AnswerB

Measuring voltages on the 24-pin and 4/8-pin CPU connectors can confirm if the PSU is delivering proper power, ruling out a common cause.

Why this answer

Testing the power supply with a multimeter or PSU tester is efficient because it quickly verifies if all rails are within spec. A failing PSU can cause no-post issues even if the fan spins. Other components like RAM or GPU could also be at fault, but checking power first avoids wasted effort.

6
MCQhard

A client wants to install a new power supply in a custom PC that uses a mini-ITX motherboard inside a compact case. The current PSU is a standard ATX unit, but the client wants to reduce clutter and improve airflow. Which form factor should you recommend?

A.ATX (standard)
B.SFX
C.TFX
D.EPS
AnswerB

SFX PSUs are smaller and designed for compact builds, fitting mini-ITX cases while still providing sufficient power.

Why this answer

SFX (Small Form Factor) power supplies are designed for compact cases and mini-ITX builds, offering smaller dimensions while still providing adequate wattage. ATX PSUs are too large for many small cases. TFX is for slim cases, and EPS is for servers.

7
MCQhard

A technician is installing a power supply in a new build. The case has a bottom-mounted PSU bay with a dust filter. The technician notices that the PSU fan faces downward. Is this correct?

A.No, the fan should face upward to exhaust hot air from inside the case.
B.Yes, the fan should face downward to draw cool air from outside the case.
C.No, the PSU should be mounted fan-up to prevent dust from entering.
D.The orientation does not matter as long as the PSU is securely mounted.
AnswerB

This is the correct orientation for a bottom-mounted PSU with a dust filter; it ensures the PSU gets cool, filtered air.

Why this answer

In a bottom-mounted PSU configuration, the fan should face downward to draw cool air from outside the case through the dust filter. This improves cooling efficiency and reduces dust buildup inside the case.

8
MCQeasy

A technician is replacing a power supply in an office desktop. The new PSU has a 24-pin main connector, but the motherboard has a 20-pin socket. What should the technician do?

A.Use a 24-pin to 20-pin adapter.
B.Force the 24-pin connector into the 20-pin socket.
C.Separate the detachable 4-pin section from the 24-pin connector and use the remaining 20-pin part.
D.Return the PSU and buy one with a 20-pin connector.
AnswerC

Most 24-pin connectors have a detachable 4-pin section, allowing them to fit 20-pin motherboards. This is the standard procedure.

Why this answer

Modern ATX power supplies often have a 24-pin connector that is backward compatible with 20-pin motherboards; the extra 4 pins can be slid or snapped off. This allows the PSU to work without modification. Forcing the 24-pin into a 20-pin socket could damage the board.

9
MCQeasy

A customer reports that their desktop computer randomly shuts down after a few minutes of gaming, but it runs fine during light tasks. You suspect the power supply is failing. Which tool should you use to confirm the power supply's output voltages are within ATX specification?

A.A power supply tester
B.A multimeter
C.A loopback plug
D.An ESD strap
AnswerB

A multimeter can measure DC voltage on each rail (e.g., +12V, +5V, +3.3V) while the system is running, confirming if voltages are within ATX tolerances.

Why this answer

A multimeter is the correct tool for measuring DC voltages from a power supply. The ATX specification defines acceptable voltage ranges (e.g., +12V ±5%), and a multimeter can verify these under load. Other tools like a PSU tester or loopback plug may indicate basic function but don't measure actual voltage levels accurately.

10
MCQeasy

A user reports that their computer emits a loud, high-pitched whine when under load, but is silent at idle. The system is stable. What is the most likely cause?

A.The power supply fan bearing is failing, causing noise only when spinning faster.
B.The CPU cooler fan is unbalanced and vibrating against the case.
C.The power supply or GPU is experiencing coil whine due to electrical resonance.
D.The hard drive is making noise as it reads data during gaming.
AnswerC

Coil whine occurs when inductors vibrate under load, producing a high-pitched sound. It is normal and not harmful.

Why this answer

Coil whine is a common phenomenon in power supplies and graphics cards when current flow causes inductor coils to vibrate at a frequency within human hearing. It is not a sign of failure unless accompanied by other symptoms.

11
MCQmedium

You are building a new gaming PC and have installed a 750W 80+ Gold power supply. After connecting all components, the system powers on for a second then immediately shuts down. What is the most likely cause?

A.The power supply is underpowered for the components
B.A motherboard standoff is shorting the board to the case
C.The CPU fan is not connected
D.The power supply's voltage selector is set to 230V instead of 115V
AnswerB

An extra or missing standoff can create a short circuit, causing the PSU to immediately shut down to protect components.

Why this answer

A short circuit triggers the PSU's overcurrent protection, causing immediate shutdown. This is common if a motherboard standoff is missing or a screw is lodged under the board. Other causes like insufficient wattage or loose cables typically cause instability, not instant shutdown.

12
MCQeasy

A customer wants to install a modular power supply in their PC but notes that the included cables have different pin shapes on the PSU end. What should the technician advise?

A.The cables are interchangeable as long as they fit the connector.
B.The technician should verify the pinout diagram and use cables from the same manufacturer.
C.The technician should use only the cables that came with that specific power supply.
D.The customer should return the PSU and buy a non-modular one.
AnswerC

Modular cables are designed for that PSU model; mixing cables can cause electrical damage.

Why this answer

Modular PSU cables are keyed to prevent incorrect insertion, but they are not standardized across brands. Using cables from a different PSU can cause shorts and damage components. Always use the cables that came with the specific PSU.

13
MCQhard

A technician is troubleshooting a PC that shuts down randomly after a few minutes of use. The technician measures the +12V rail with a multimeter and gets 11.2V. The +5V rail reads 4.9V, and the +3.3V rail reads 3.2V. What is the most likely diagnosis?

A.The motherboard voltage regulator is failing.
B.The power supply is failing and needs replacement.
C.The system is drawing too much current, causing voltage drop.
D.The AC input voltage is too low.
AnswerB

A +12V reading of 11.2V is below the ATX tolerance of 11.4V, indicating the PSU cannot maintain proper voltage, likely due to aging capacitors or other internal faults.

Why this answer

The +12V rail is significantly below the ATX specification of ±5% (11.4V minimum), indicating a failing power supply. The other rails are within tolerance but the +12V is critical for CPU and GPU power. A failing PSU can cause random shutdowns as voltage drops under load.

Replacement is necessary.

14
MCQhard

A server in a data center has redundant power supplies (1+1 configuration). One PSU's status LED is amber, and the other is green. The server continues to run normally. What action should be taken?

A.Replace the PSU with the amber LED immediately
B.Do nothing because the server is still running
C.Swap the two PSUs to see if the amber LED follows
D.Reset the PSU by unplugging and replugging it
AnswerA

The amber LED signals a problem; replacing it restores redundancy and prevents potential downtime.

Why this answer

An amber LED on a redundant PSU indicates a fault or warning, but the server remains operational on the other PSU. The faulty unit should be replaced as soon as possible to restore redundancy. Ignoring it risks downtime if the second PSU fails.

15
MCQmedium

A technician is upgrading a server's power supply to support additional drives. The current PSU is a 750W unit with a single +12V rail rated at 62A. The new drives will add 5A to the +12V load. The total calculated +12V load is 58A. Is the current PSU adequate?

A.Yes, because 58A is less than 62A, so it is within specifications.
B.No, because the PSU should not be loaded above 80% of its rating.
C.No, because the total wattage of 750W is insufficient for the new drives.
D.Yes, but only if the PSU is 80 Plus Gold certified or higher.
AnswerA

The PSU can deliver up to 62A on the +12V rail, and the load is 58A, so it meets the requirement. However, running near the limit is not ideal for longevity.

Why this answer

The PSU's +12V rail is rated for 62A, and the total load after adding drives is 58A, which is within the rating. However, it is good practice to leave headroom (typically 10-20%) to avoid running the PSU at maximum capacity, which can reduce efficiency and lifespan. In this case, the PSU is technically adequate but marginal.

16
MCQmedium

A small business has several PCs that intermittently reboot or fail to start. The building's electrical system is old, and the technician suspects power quality issues. Which device should the technician recommend installing to protect the computers?

A.A power strip with a surge protector.
B.A line conditioner (voltage regulator).
C.An uninterruptible power supply (UPS).
D.A dedicated circuit from the breaker panel.
AnswerC

A UPS provides battery power during outages and regulates voltage, preventing reboots from both sags and spikes, making it ideal for unstable power environments.

Why this answer

An uninterruptible power supply (UPS) provides battery backup and voltage regulation, protecting against surges, sags, and brownouts that can cause reboots or failures. A surge protector only guards against spikes, not low-voltage conditions. A UPS is the appropriate solution for unstable power.

17
MCQeasy

A client wants to upgrade their workstation with a high-end GPU that requires two 8-pin PCIe power connectors. Their current power supply has only one 6+2 pin PCIe cable. What is the best solution to safely power the new GPU?

A.Use a Molex-to-PCIe adapter to create a second 8-pin connector
B.Install a new power supply that has two 8-pin PCIe cables
C.Connect the GPU using only the 6+2 pin cable and leave the second connector empty
D.Use a Y-splitter on the existing 6+2 pin cable to create two 8-pin connectors
AnswerB

A new PSU with dedicated PCIe cables ensures adequate power delivery and safety, meeting the GPU's requirements without adapters.

Why this answer

Using a modular power supply with the correct cables is safest because it ensures proper gauge and pinout. Adapters can be risky if they exceed the power supply's capacity or cable rating. Replacing the PSU is the most reliable solution for high-power GPUs.

18
MCQeasy

A technician is building a new workstation for video editing and needs to ensure the power supply can handle dual GPUs and multiple hard drives. Which specification is most critical to check when selecting a PSU?

A.The total wattage rating of the power supply.
B.The number of SATA power connectors.
C.The combined amperage on the +12V rail(s).
D.The physical form factor (ATX, SFX, etc.).
AnswerC

The +12V rail powers the most demanding components; its amperage multiplied by 12 gives the available wattage for those parts. This is the key spec for high-performance builds.

Why this answer

The +12V rail provides power to the CPU, GPUs, and drives; its combined amperage determines how much power can be delivered to these components. For high-power builds, a single +12V rail with high amperage or multiple rails with sufficient combined capacity is essential. Neglecting this can lead to instability or shutdowns under load.

19
MCQhard

A technician is diagnosing a PC that will not power on. The multimeter shows 0V on all pins of the 24-pin connector when the PSU is plugged in and the power switch is on. What is the most likely cause?

A.The motherboard is shorted, preventing the PSU from starting.
B.The power supply is completely dead and needs replacement.
C.The AC power cord is loose or the wall outlet is dead.
D.The front panel power switch is faulty.
AnswerC

No voltage at all indicates no AC input; checking the cord and outlet is the first step in troubleshooting.

Why this answer

If no voltages are present, the PSU is not receiving AC power or its internal circuits are dead. The technician should check the AC outlet, power cord, and PSU switch first before concluding the PSU is faulty.

20
MCQhard

You are troubleshooting a workstation that randomly reboots when running 3D rendering software. The CPU and GPU temperatures are normal. You have already replaced the RAM and tested the hard drive. What component is most likely the root cause?

A.The CPU is overheating despite normal readings
B.The power supply is unable to deliver consistent power under load
C.The GPU driver is corrupted
D.The motherboard has a short circuit
AnswerB

A failing PSU can cause voltage drops or ripple under load, triggering a system reset or shutdown.

Why this answer

Random reboots under load, especially with normal temperatures, often point to a failing power supply that cannot sustain stable voltage under high demand. The PSU may still power the system at idle but fail under peak load. Other components have been ruled out.

21
MCQmedium

A technician is installing a new power supply in a high-end gaming PC. The PSU has two +12V rails rated at 20A each. The GPU requires a single +12V rail with at least 30A. What potential issue could arise?

A.The PSU will automatically combine the rails to provide 40A to the GPU.
B.The GPU may cause overcurrent protection to trip on one rail, causing shutdowns.
C.The PSU will deliver stable power as long as the total wattage is sufficient.
D.The GPU will automatically draw power from both rails equally.
AnswerB

If the GPU's power draw exceeds 20A on the rail it is connected to, the rail's OCP will activate, cutting power. This is a common issue with multi-rail PSUs and high-power GPUs.

Why this answer

Multi-rail PSUs split the +12V output across separate rails, each with its own overcurrent protection. If the GPU draws more than 20A from one rail, it can trip the protection, causing shutdowns. Using a single-rail PSU or ensuring the GPU is connected across both rails (if the PSU allows) would avoid this.

22
MCQmedium

A user complains that their PC emits a high-pitched whining noise when under load, and the noise stops when the system is idle. The noise is not coming from the case fans or CPU cooler. What component is most likely failing?

A.The power supply's internal fan bearing
B.The power supply's coils are vibrating due to electrical load
C.The GPU fan is hitting a wire
D.The hard drive is failing mechanically
AnswerB

Coil whine is caused by electromagnetic vibration in the PSU's inductors when under load, producing a high-pitched sound.

Why this answer

Coil whine from the power supply's inductors or transformers is common under load and can be audible. It is not typically a sign of immediate failure but can indicate a low-quality PSU. Fans and coolers produce different sounds.

23
MCQmedium

A technician is replacing a power supply in a server that has been experiencing random lockups. The old PSU is an 80+ Bronze rated 650W unit. The technician selects an 80+ Gold rated 650W unit from the same brand. What is the primary benefit of this upgrade?

A.The Gold-rated PSU provides more wattage to the components.
B.The Gold-rated PSU produces less heat and is more efficient.
C.The Gold-rated PSU has better voltage regulation and ripple suppression.
D.The Gold-rated PSU will automatically fix the random lockups.
AnswerB

Higher efficiency means less energy is lost as heat, which improves thermal performance and may reduce fan noise.

Why this answer

80+ Gold certification indicates higher efficiency (87-90% at typical loads) compared to Bronze (82-85%). This means less power is wasted as heat, which can improve reliability in a server environment and reduce cooling costs.

24
MCQmedium

During a routine hardware upgrade, you need to replace a power supply in a desktop that has a non-modular PSU. After disconnecting all cables, you notice the old PSU has a 20+4 pin main connector, but the new PSU has a 24-pin main connector. The motherboard has a 24-pin socket. What should you do?

A.Use the 20+4 pin connector from the old PSU on the new motherboard
B.Connect the new PSU's 24-pin connector directly to the motherboard
C.Remove the 4-pin section from the new PSU's 24-pin connector to make it 20-pin
D.Use a 24-pin to 20-pin adapter
AnswerB

The 24-pin connector is designed for modern motherboards and will fit securely, providing proper power.

Why this answer

A 24-pin connector is compatible with a 24-pin motherboard socket; the extra 4 pins are integrated. The 20+4 pin design was for backward compatibility with older 20-pin boards. No adapter is needed.

25
MCQeasy

A user reports that their computer does not power on at all. The technician verifies the power cord is connected and the wall outlet works. When the PSU is turned on, no fans spin and no LEDs light up. What should the technician check first?

A.Replace the CMOS battery.
B.Check if the power supply's on/off switch is set to the '1' (on) position.
C.Reseat the RAM modules.
D.Test the PSU with a multimeter.
AnswerB

If the switch is off, no power flows to the system. This is the quickest and easiest check before proceeding with hardware testing.

Why this answer

The power supply switch is a simple but common oversight; if it is in the off (0) position, no power reaches the system. Always verify this before more complex troubleshooting. Other steps like testing the PSU with a multimeter or paperclip test come after confirming the switch is on.

26
MCQeasy

A customer reports that their desktop PC randomly shuts down when playing graphics-intensive games, but runs fine during web browsing. The power supply is a 450W unit. What is the most likely cause of the issue?

A.The CPU thermal paste has dried out, causing overheating only during gaming.
B.The power supply is underrated for the system's peak power draw.
C.The graphics card driver is corrupted, causing system instability.
D.The motherboard capacitors are failing, causing intermittent power loss.
AnswerB

A 450W PSU is often too low for a gaming PC; under load, the system may exceed the PSU's capacity, causing shutdowns.

Why this answer

This scenario tests understanding of power supply wattage requirements under load. Graphics-intensive gaming draws more power, and if the PSU cannot supply enough sustained wattage, the system may shut down to protect itself. A 450W unit is often insufficient for a gaming GPU, especially if the system has multiple drives or high-end components.

27
MCQmedium

A small office has several desktop PCs that intermittently fail to power on in the morning. The issue is more common on humid days. After checking the wall outlets, you find they are properly grounded. What is the most likely cause?

A.The power supply units are failing due to moisture-related internal corrosion
B.The building's circuit breaker is tripping due to overload
C.The CMOS battery is dead on each PC
D.The power button is stuck on each case
AnswerA

Humidity can accelerate corrosion on PSU components, leading to intermittent startup failures, especially after the system has been off.

Why this answer

A failing power supply can be sensitive to humidity, causing internal shorts or capacitor leakage. Inrush current from multiple PCs on the same circuit could also be a factor, but the humidity correlation points to PSU degradation. Proper grounding eliminates outlet issues.

28
MCQmedium

A technician is upgrading a workstation by adding a second high-end GPU. The current power supply has a single +12V rail rated at 40A and two 6+2 pin PCIe power cables. What is the most important factor to check before proceeding?

A.Whether the motherboard has enough SATA power connectors.
B.The physical clearance inside the case for the second GPU.
C.The total power draw of the system does not exceed the PSU's +12V rail capacity.
D.The operating system supports dual GPUs.
AnswerC

The +12V rail powers the GPU and CPU; exceeding its current rating can cause shutdowns or damage. This is the critical check.

Why this answer

The +12V rail's current rating determines how much power it can deliver to GPUs and CPU. A single rail at 40A provides 480W, which may be insufficient for two high-end GPUs. The technician must verify total system power draw against the PSU's capacity.

29
MCQeasy

A customer reports that their desktop PC randomly shuts down when playing a graphically intensive game. The system has a 500W power supply, a high-end GPU, and a CPU with a 125W TDP. What is the most likely cause of the shutdowns?

A.The GPU is overheating due to poor case airflow.
B.The power supply is undersized for the system's peak power demands.
C.The motherboard's VRM is failing due to age.
D.The RAM is faulty causing memory errors during gaming.
AnswerB

A high-end GPU and CPU can draw more than 500W under load, causing the PSU to trip overcurrent protection or shut down. This is the most direct cause given the symptoms.

Why this answer

The random shutdowns under load suggest the power supply cannot deliver enough wattage to sustain peak power draw from the GPU and CPU. A 500W PSU may be insufficient for a high-end gaming system, causing voltage drops or thermal overload protection to trigger. Upgrading to a higher-wattage PSU with adequate +12V rail capacity would resolve the issue.

30
MCQmedium

A technician is building a new PC for a video editing workstation. The selected components include an Intel i9-13900K, an NVIDIA RTX 4080, 64GB DDR5 RAM, three NVMe SSDs, and six case fans. What is the minimum recommended power supply wattage for this build?

A.750W
B.850W
C.1000W
D.1200W
AnswerC

1000W provides adequate headroom for the combined power draw of a high-end CPU and GPU, plus peripherals, ensuring stable operation.

Why this answer

High-end CPUs and GPUs like the i9-13900K and RTX 4080 can draw over 300W each under load, plus other components. A 1000W PSU provides sufficient headroom for peak power spikes and ensures stability during intensive tasks.

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