KCNA Cloud Native Observability Practice Question
What does SLA stand for in the context of service reliability?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Service Level Agreement
SLA stands for Service Level Agreement, a contract specifying expected service level.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Service Level Agreement
Why this is correct
SLA denotes Service Level Agreement, a documented commitment defining expected service levels such as availability, latency and error budgets. In service reliability it formalises the target against which reliability is measured and error budgets are derived.
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Service Level Indicator
Why it's wrong here
An SLI is a measured indicator such as latency or error rate, not an agreement; SLA denotes a service level agreement. The confusion is tempting because SLIs feed SLOs and SLAs, but the question asks what the acronym SLA itself stands for, which is the contractual agreement.
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Service Level Availability
Why it's wrong here
Availability is one attribute an SLA may cover, not the expansion of the acronym; SLA stands for service level agreement. The option is tempting because availability targets appear inside agreements, but the term itself denotes the agreement, not a specific reliability dimension.
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Service Level Objective
Why it's wrong here
An SLO is an internal reliability target, whereas an SLA is the agreement with consequences; the acronyms are distinct. The option is tempting because SLOs underpin SLAs, but the question asks what SLA stands for, which is service level agreement.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This KCNA practice question is part of Courseiva's free CNCF certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the KCNA exam.