You are troubleshooting a device that is stuck in the 'Unknown' profile state. You have confirmed that the DHCP probe is receiving packets. What is the next logical step to investigate the failure?
This confirms if the DHCP data is being parsed into attributes recognized by the Profiling Policy.
Why this answer
Checking the endpoint's attributes in Context Visibility reveals exactly what the Profiler has learned. If the DHCP attributes are visible but the policy isn't matching, the policy logic is likely flawed.