The answer is that the connector lacks permission to scan external files. This is because Cisco CloudLock DLP relies on OAuth scopes granted during initial Google Drive integration, and the default 'drive.readonly' scope typically only covers files owned by or explicitly shared with the organization's domain. Files shared with external users fall outside that default scope, so even though the connector status shows 'connected', the DLP engine cannot see or scan those externally shared files. On the Cisco SCOR / CCNP Security Core 350-701 exam, this scenario tests your understanding of how CloudLock DLP permissions interact with Google Drive sharing models—a common trap is assuming a 'connected' status guarantees full scanning coverage. Remember the memory tip: "Connected doesn't mean covered—external shares need explicit scope."
350-701 Cloud Security Practice Question
This 350-701 practice question tests your understanding of cloud security. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
During a cloud migration, the security team uses Cisco CloudLock for DLP. They notice that the DLP engine is not scanning certain files in Google Drive shared with external users. The CloudLock admin console shows the connector status as 'connected'. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The connector lacks permission to scan external files
Cisco CloudLock requires explicit permissions to scan files shared with external users. Even though the connector status shows 'connected', the default OAuth scopes granted during initial setup may not include access to files shared outside the organization. The DLP engine can only inspect files it has read access to; without the 'drive.readonly' scope extended to externally shared items, those files are invisible to scanning.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The connector lacks permission to scan external files
Why this is correct
CloudLock requires specific OAuth scopes to access files shared outside the organization; if missing, scanning is incomplete.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The files are too large (over 100 MB)
Why it's wrong here
CloudLock can scan large files; file size is not a limiting factor.
✗
The external sharing is disabled in CloudLock policy
Why it's wrong here
If policy disabled sharing, the files wouldn't be shared, but they are shared and not scanned.
✗
The files are in Google Drive 'My Drive' not 'Shared Drive'
Why it's wrong here
Both 'My Drive' and 'Shared Drive' are scanned by CloudLock.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Cisco often tests the misconception that a 'connected' status implies full functionality, when in reality the connector may lack the necessary OAuth permissions to access certain file categories like externally shared items.
Detailed technical explanation
How to think about this question
CloudLock uses OAuth 2.0 with specific scopes (e.g., 'https://www.googleapis.com/auth/drive.readonly') to access Google Drive files. When external sharing is enabled, the file's ACL includes users outside the domain, and the OAuth token must have the 'drive.metadata.readonly' scope to enumerate those files. If the admin granted only 'drive.file' scope (which limits access to files created by the app), externally shared files are excluded. In real-world migrations, this often manifests as a '0 files scanned' report for external shares despite a green connector status.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 350-701 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Cloud Security — This question tests Cloud Security — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The connector lacks permission to scan external files — Cisco CloudLock requires explicit permissions to scan files shared with external users. Even though the connector status shows 'connected', the default OAuth scopes granted during initial setup may not include access to files shared outside the organization. The DLP engine can only inspect files it has read access to; without the 'drive.readonly' scope extended to externally shared items, those files are invisible to scanning.
What should I do if I get this 350-701 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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