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350-701 Practice Question: An administrator configures Cisco Email Security…
An administrator configures Cisco Email Security Appliance (ESA) to add a disclaimer to all outgoing emails using a content filter. The filter is enabled and matches all outgoing mail. However, some users report that the disclaimer is missing from their sent emails. Which action should the administrator take to troubleshoot?
⚠ Common exam trap
Cisco often tests the concept that content filters are not the only filtering mechanism; message filters have higher priority and can preempt content filter execution, leading candidates to overlook the need to check message filter precedence.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the message filters in the 'Incoming' or 'Outgoing' mail policies that might be taking precedence.
Content filters on Cisco ESA are evaluated after message filters. If a message filter (e.g., one that strips headers or drops attachments) is applied in the same or a higher-priority mail policy, it can prevent the content filter from processing the message, causing the disclaimer to be missing. The administrator should review the message filters in the 'Incoming' or 'Outgoing' mail policies to identify any that might be taking precedence and interfering with the content filter's action.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the memory allocated to the content filter engine.
Why it's wrong here
Memory allocation is not a typical cause; the filter would still run but might be slow.
- ✓
Review the message filters in the 'Incoming' or 'Outgoing' mail policies that might be taking precedence.
Why this is correct
Message filters are processed before content filters and could be silently discarding or modifying messages before the disclaimer is added.
- ✗
Verify that the mail flow policy for outgoing mail is set to 'Accept'.
Why it's wrong here
Mail flow policy controls whether mail is accepted or rejected; it does not prevent content filters from running.
- ✗
Check if the content filter is disabled or has an invalid condition.
Why it's wrong here
The administrator already confirmed the filter is enabled, but conditions might be misconfigured; however, the most common oversight is message filters.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 350-701 practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 350-701 exam.