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350-701 Practice Question: A small business uses Cisco Umbrella for…
A small business uses Cisco Umbrella for DNS-layer security. They recently enabled multi-factor authentication (MFA) for all administration accounts. The IT manager is unable to log into the Umbrella dashboard; the login page accepts his password but then asks for an MFA code. However, he never set up MFA. He checks his email and finds no registration email. He is the only administrator. How should he regain access to the Umbrella dashboard?
⚠ Common exam trap
Cisco often tests the misconception that API or self-service options can bypass MFA recovery, but in reality, MFA is a security boundary that requires administrative or TAC-level intervention to reset.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Contact Cisco TAC and prove ownership of the account to have MFA reset.
When an administrator is locked out of Cisco Umbrella due to MFA that was never configured, and there is no other administrator to assist, the only recovery path is to contact Cisco TAC. TAC can verify account ownership through a proof-of-ownership process and then reset the MFA enrollment, allowing the administrator to set it up fresh. This is the standard escalation procedure for Umbrella when self-service recovery options are unavailable.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a new Umbrella account and transfer the organization.
Why it's wrong here
Incorrect: Cannot transfer organization without admin access.
- ✗
Use the Umbrella API to programmatically disable MFA.
Why it's wrong here
Incorrect: API access also requires authentication.
- ✗
Have another administrator in the organization disable MFA for his account.
Why it's wrong here
Incorrect: He is the only administrator.
- ✓
Contact Cisco TAC and prove ownership of the account to have MFA reset.
Why this is correct
Correct: TAC can verify identity and reset MFA.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 350-701 practice question is part of Courseiva's free Cisco certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 350-701 exam.