The correct action is to add crm.company.com to the global allow list in the Umbrella dashboard under Policy > Destination Lists > Allow. This is necessary because the domain is being blocked by the Cisco Umbrella Intelligence Feed, a curated threat intelligence feed that operates independently of standard security categories. Since the domain is verified as legitimate and critical for business operations, placing it on the global allow list overrides the intelligence feed block while keeping all other security policies intact. On the Cisco SCOR 350-701 exam, this scenario tests your understanding of how Umbrella’s policy hierarchy works—specifically that allow lists take precedence over intelligence feed blocks, but not over manual block lists. A common trap is confusing the global allow list with the global block list or attempting to disable the intelligence feed entirely, which would weaken security. Memory tip: “Allow overrides Intelligence, but not Blocks”—think of the allow list as a VIP pass that bypasses automated threat feeds while still respecting explicit denials.
350-701 Content Security Practice Question
This 350-701 practice question tests your understanding of content security. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A multinational company has recently deployed Cisco Umbrella for DNS-layer security across all offices. The security team receives reports that users in the Asia-Pacific region cannot access a critical cloud-based CRM application (crm.company.com). The CRM is hosted by a third-party provider and uses a custom domain. The Umbrella dashboard shows that DNS requests for crm.company.com are being blocked with the reason 'Cisco Umbrella Intelligence Feed: Blocked Domain'. The domain is not part of any standard security category. The IT team has verified that the domain is legitimate and necessary for business operations. What should the administrator do to restore access while maintaining security?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add crm.company.com to the global allow list in the Umbrella dashboard under Policy > Destination Lists > Allow
Option D is correct because the domain is being blocked by the Cisco Umbrella Intelligence Feed, which is a curated threat intelligence feed. Since the domain is legitimate and not part of a standard security category, the proper method to restore access is to add it to the global allow list under Policy > Destination Lists > Allow. This overrides the block from the intelligence feed while preserving all other security policies.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Whitelist the CRM server's IP address in the IP-layer enforcement settings
Why it's wrong here
Whitelisting IP does not affect DNS blocking; the domain is blocked at DNS level.
✗
Configure the local DNS server to forward crm.company.com directly to the CRM provider's DNS
Why it's wrong here
This would bypass Umbrella for that domain, but also for any other lookups, and may not be manageable.
✗
Disable the Cisco Umbrella Intelligence Feed for the Asia-Pacific region
Why it's wrong here
This would remove protection from many threats, not just the CRM.
✓
Add crm.company.com to the global allow list in the Umbrella dashboard under Policy > Destination Lists > Allow
Why this is correct
This allows the domain to bypass DNS blocking while preserving other protections.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Cisco often tests the distinction between DNS-layer and IP-layer enforcement, leading candidates to incorrectly choose IP whitelisting (Option A) when the block is actually occurring at the DNS layer before IP-layer policies are evaluated.
Detailed technical explanation
How to think about this question
Cisco Umbrella operates at the DNS layer by intercepting DNS queries and comparing the requested domain against multiple policy layers, including security categories, intelligence feeds, and custom allow/block lists. The Intelligence Feed is a dynamic list of domains associated with known malicious activity, and it takes precedence over standard categories but can be overridden by an explicit allow list entry. In a real-world scenario, if a legitimate domain is incorrectly flagged by an intelligence feed (e.g., due to a false positive), the administrator must add it to the allow list rather than disabling the feed or bypassing Umbrella, ensuring continued protection against other threats.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Content Security — This question tests Content Security — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Add crm.company.com to the global allow list in the Umbrella dashboard under Policy > Destination Lists > Allow — Option D is correct because the domain is being blocked by the Cisco Umbrella Intelligence Feed, which is a curated threat intelligence feed. Since the domain is legitimate and not part of a standard security category, the proper method to restore access is to add it to the global allow list under Policy > Destination Lists > Allow. This overrides the block from the intelligence feed while preserving all other security policies.
What should I do if I get this 350-701 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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