An administrator deploys a new WLAN on a Cisco 9800 WLC using WPA3-Personal (SAE) with AES encryption. A single 802.11ax laptop running Windows 10 fails to connect, displaying an authentication timeout despite entering the correct passphrase. Other clients, including legacy 802.11ac devices, connect without issue.
For WPA3-Personal, the client and access point must negotiate Protected Management Frames (PMF) as part of the RSN information element during association; PMF is not optional but mandatory in WPA3. If the laptop's wireless adapter does not advertise or enable the Management Frame Protection Capable bit, the WLC cannot complete the handshake, causing SAE authentication to time out. This explains why only this 802.11ax-capable device fails while others succeed—it reflects a client-side capability gap, not a network-wide configuration error.
Why this answer
WPA3-Personal (SAE) mandates the use of Protected Management Frames (PMF) as defined in IEEE 802.11w. If the laptop's wireless adapter or driver does not support PMF, it cannot complete the SAE handshake, resulting in an authentication timeout. Legacy 802.11ac clients can connect because they are using WPA2, which does not require PMF.
Exam trap
Cisco often tests the mandatory dependency of Protected Management Frames (802.11w) for WPA3-Personal, leading candidates to incorrectly attribute the failure to channel width or OFDMA incompatibility.
Why the other options are wrong
Misidentifying the WLAN security type: WPA3-Personal does not require an enterprise supplicant, so this is not the cause.
Confusing radio resource management with connection establishment: OFDMA settings do not block initial association, only data transmission efficiency.
Misattributing connection failures to channel bandwidth settings; these are negotiated after successful association and do not impact the 802.11 authentication and association phases.