DPI Guiding Principles And GRC Practice Question
Which TWO of the following actions best demonstrate the ITIL 4 guiding principle 'Start where you are'? (Choose two.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Conducting a baseline audit of existing legacy software before planning migration activities.
'Start where you are' involves investigating the current state directly and reusing existing working practices. Options A and D directly reflect this.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Mapping out the complete end-to-end customer journey across multiple departments.
Why it's wrong here
Mapping end-to-end journeys aligns with 'Think and work holistically'.
- ✓
Conducting a baseline audit of existing legacy software before planning migration activities.
Why this is correct
Auditing existing legacy software establishes an accurate current baseline before planning.
- ✗
Establishing weekly cross-functional standup meetings between security and development teams.
Why it's wrong here
Cross-functional meetings embody 'Collaborate and promote visibility'.
- ✗
Automating software deployment pipelines using GitHub Actions.
Why it's wrong here
Automating deployment pipelines is an example of 'Optimize and automate'.
- ✓
Reviewing existing out-of-the-box compliance templates in ServiceNow before building custom forms.
Why this is correct
Leveraging existing templates rather than building from scratch embodies 'Start where you are'.
About these practice questions
This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.