DPI Continual Improvement Practice Question
An organization is establishing a continual improvement practice using the ITIL Continual Improvement model. Which TWO of the following activities are associated with Step 2 ('Where are we now?') of the model? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Gathering feedback and conducting stakeholder interviews regarding current pain points.
Step 2 ('Where are we now?') involves assessing the current state to establish a reliable baseline. This includes conducting baseline assessments and performing stakeholder interviews or maturity assessments to understand the starting point.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Gathering feedback and conducting stakeholder interviews regarding current pain points.
Why this is correct
Gathering feedback on current conditions is part of understanding the current baseline.
- ✓
Conducting baseline assessments and maturity evaluations of current service performance.
Why this is correct
Assessing current performance and maturity directly answers 'Where are we now?'
- ✗
Verifying whether expected financial targets have been achieved.
Why it's wrong here
Verifying target achievement belongs to Step 6 ('Did we get there?').
- ✗
Executing the tactical implementation plan and deploying code.
Why it's wrong here
Execution belongs to Step 5 ('Take action').
- ✗
Defining the corporate strategic vision and mission statements.
Why it's wrong here
Vision setting belongs to Step 1 ('What is the vision?').
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.