DPI Direction And Planning Practice Question
An organization is analyzing its value stream for customer onboarding. The map shows that customers wait an average of 14 days, but active processing time totals only 2 hours. According to value stream planning principles, what does this disparity indicate?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Severe waste, queues, and handoff delays exist between processing steps.
A massive gap between lead time (14 days) and process time (2 hours) highlights severe queue delays, handoffs, and waste in the value stream that require urgent optimization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The organization should increase batch sizes to reduce customer touchpoints.
Why it's wrong here
Larger batch sizes would increase lead time and queues even further.
- ✗
Active processing time is too long and needs to be automated.
Why it's wrong here
Active processing time is only 2 hours; the problem is the 14-day wait time, not processing duration.
- ✗
The onboarding process is operating at peak efficiency with no waste.
Why it's wrong here
A 14-day wait for 2 hours of work indicates extreme inefficiency and queue waste.
- ✓
Severe waste, queues, and handoff delays exist between processing steps.
Why this is correct
Large wait times relative to active process time signify heavy queue waste and friction.
About these practice questions
This DPI question is part of Courseiva's 315-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.