DPI Guiding Principles And GRC Practice Question
A CISO is evaluating why security compliance failures continue to occur despite extensive policies. According to ITIL 4 guiding principles and GRC best practices, which THREE underlying root causes should the CISO investigate? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Security and compliance teams operate in strict silos, failing to collaborate with business operations ('Collaborate and promote visibility').
Options A, C, and E address common systemic root causes: silos, impractical processes, and lack of value alignment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The organization may have automated too many security controls, leaving zero room for human error.
Why it's wrong here
Excessive automation of security is rarely the root cause of widespread compliance failure; lack of usability is.
- ✓
Security and compliance teams operate in strict silos, failing to collaborate with business operations ('Collaborate and promote visibility').
Why this is correct
Siloed security teams create rules disconnected from operational realities.
- ✓
Policies may be overly bureaucratic and impractical, causing employees to create workarounds and shadow IT ('Keep it simple and practical').
Why this is correct
Bureaucratic friction drives employees to use shadow IT and workarounds.
- ✓
Risk management policies may be disconnected from customer and business value streams, making them appear as arbitrary roadblocks ('Focus on value').
Why this is correct
Disconnected policies look like arbitrary roadblocks, leading to non-compliance.
- ✗
The CISO may have started their assessment by looking at the current state too thoroughly.
Why it's wrong here
Looking at the current state thoroughly is a good practice, not a failure.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed August 2026 · checked against the official AXELOS / PeopleCert exam blueprint
This DPI practice question is part of Courseiva's free AXELOS / PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the DPI exam.